arrived friday 30th may 08,for our daughters wedding on the 31st,our rooms where ready but 1 wasn't and eventually got it at 4pm,there was 19 in our party and we all found the accomodation good, not excellent but what do you want from a well used venue,our room was lovely room 9,only problem with this room was it was the first 1 on the corridor,as you came through from the reception area and some people had no respect for people who where in bed,as they where leaving the recetion rooms of their party,but when you are on a high from your celebrations i suppose this could be acceptable,we had 2 rooms on the first floor and the 2nd floor 217 was very nice,my daughter had a wedding suit which was very nice,the bar area was ok but did have well worn chairs around bar staff well worked not enough to cope with the amount of people there,the bar snacks very good,and the restaraunt for breakfats was lovely staff very well mannered and very quick,i looked on trip advisor before we went and was dreading the visit for the reasons we were there but it was great had a lovely weekend

We stayed here for three nights while we got married at Gretna Cottages.
We found our stay rather disappointing, the reception staff were very abrupt and rude when we checked in, they didn't even take time to tell us meal times or anything our only conversation was about paying the bill up front!
Our room was on the second floor and was extremely small and stuffy, the window barely opened.
We found the hotel clean and tidy and our room was cleaned daily at a time convenient to us which was useful.
The hotel entertainment was good but kept moving rooms each evening in order for them to accomodate wedding receptions, this would have been ok if they'd advertised where to go each evening to prevent us walking in on wedding parties. We asked at the bar one evening only to find that the barman didn't understand due to speaking very limited English.
We are not normally the type of couple to moan and complain about hotels, maybe we were expecting it to be more special having chosen it as the place to stay for our wedding.
As a whole we got the impression that the hotel staff are far more accomodating if you've booked a large wedding reception rather than a small private wedding which is the option we chose.
The hotel however is in a great location, a two minute walk to the train station which has a line to Glasgow and Carlisle.On a positive note the grounds of the hotel are gorgeous and very well maintained with plenty of seating areas.

We have just returned from a three night stay at Gretna Hall Hotel.
We are well travelled senior citizens but we did not look at Trip Advisor until after we had booked. We arrived with some trepidation and asked to see the room before committing ourselves and were prepared to leave if we had not found it acceptable. The room was large enough, spotlessly clean, with new pillows and the duvet cover was Egytian cotton.
The bathroom was modern and nicely tiled - with no sign of mildew as in some reports.
The food and service in the dining room was of a good standard - every member of staff was helpful and pleasant.
Yes, the carpets were worn in places - but that is because it is a tartan carpet rather than a hard wearing carpet.
The bar was the worst area and some of the furniture is very well worn. The bar was always full of groups of people from wedding parties - it would have been nice to have a quiet lounge too.
Overall it was a pleasant few days and we would be happy to return.

Stayed on recommendation of friends, who always stay in Room 217. We'd asked, and been told we could have this room, but on arrival were given another room. We could have 217, but only if we paid an extra £40 for a 2 night stay. Lady on reception was very abrupt with us. Our room was at the back of the hotel. Corridor carpet was well worn in places, and our room was rather shabby. There were two mattreesses showing underneath the bed, and a wall picture had a piece of the frame hacked out. The lamb for the evening meal was covered in black pepper, and the rhubarb crumble was the stodgiest, most puzzling 'pastry' I've experienced on a crumble. At breakfast the fruit juices are undoubedtly watered down. None of this was the worse part though. Be warned if you have room 134, or similar, and there's evening entertainment, do not expect to get an early night. The floor in our room actually vibrated with the music. Overall a very disappointing experience.