As a teacher,I attended a school prom here, and after reading such excellent reviews I was really looking forward to a magical night for the pupils in their last celebration as pupil cohort.
The venue and location are spectacular, and the views from the room are fantastic, especially when taken on the outside decking. Many fabulous photos taken in posh frocks and kilts here. I can see that it would also be attractive for wedding celebrations.
The meal, however, was in a word, lacklustre. Haven chosen a set menu beforehand we were looking forward to our choices. Greasy, salty olive coloured liquid was uncermoniously plonked in front of diners - causing tiny little splashes to tablecloth and aforementioned posh frocks. There was a noticeable length between the first table being served and the last causing the flow of the evening to be disrupted. Empty (or half empty in many cases) plates were left sitting for a good few minutes. The main course was edible, but that is literally all I could say about it. Dessert equally as blah. One girl at our table had requested the veggie option of macaroni but three times was given the wrong dish with very little apology or acknowledgement of what she was saying. Staff worked hard but the system seemed disorganised and chaotic, and the closeness of the seating meant that there were staff brushing past chairs and plates over the head. A vaguely officious member of staff barked orders from a clipboard, and dealt with queries fairly curtly. From this venue I expected not only exceptional service but quality food. Reviews on this platform are complimentary as are previous guests who have been to other functions here. i can only imagine that this was an off day, or that the fact it was a prom was taken into consideration, which I hope was not the case.
As I have previously discussed the venue is beautiful but on this evening was very, very warm. The decking doors were open at one point of the evening, however were closed due to noise consideration for the log cabins. This resulted in the room becoming unbearable at times, especially once the dancefloor filled up. Many of us had to keep taking air outside, where again we were asked to keep noise down.
The bar staff were fantastic and had smiles and banter for all, with quick service. Drink prices seemed to change every time I visited though.
Overall, a great night was had by all and the majority of the evening was enjoyable. Having been to many other venues for these types of functions I would not say that this was of the excellent standard I would expect from a resort of this calibre.