We stayed in the Edinburgh Residence for a weekend in October 2010. The location is good as it is just a 10 minute walk from the city center and the rooms were very spacious. The hotel in itself is actually very nice and very comfortable. There are two things that let this hotel down slightly, first, the breakfast menu and secondly house-keeping.
The breakfast menu needs to be simplified. Instead of 1 or 2 portions, the 1 and 2 on the form refer to "person 1" and "person 2". As nobody explained this to us when we ordered breakfast to have in our room, half of the order was "missing" (I got the full English breakfast without any scrambled egg...). This happened on both occasions, and although we were to blame for filling this out incorrectly in the first place, it would have helped if somebody explained it to us initially or at least after we made the mistake the first time.
Secondly, the house-keeping is slightly bizarre. During the two nights we stayed we received no new towels, despite leaving the old ones on the floor. Also nobody folded the remaining towels in the bathroom, so it looked like they completely skipped the bathroom all together.More
- Free Wifi
- Room service
- Visit hotel website