Fantastic... where do I start? Booked this hotel as a birthday surprise for my partner. As we were only in Edinburgh for 36 hours I wanted to make the best of our stay. When making the booking I made a request if it was possible to have a room with a view of the castle and a balcony. As very often when making a request to an hotel there are no gaurantees that your request would be made. Mine were and more!!!! Not only did we have a room with a view and balcony, which had a table and four chairs on which was great for morning coffee, but there was also a birthday card for my partner, box of chocolates and vouchers for complimentary drinks in the bar and free car parking. In addition to this the staff were very friendly and couldn't do enough for us. The only down side for us two things, one the room was a little small which meant when I was using the dressing table my partner either had to climb on the bed to pass me or indeed I would need to get up and move my chair in order to let him pass and two it lacked air conditioning. Would this put me off staying there again...NO WAY! Indeed I have looked for Apex hotels in other cities and sadly I have managed to find only three, Edinburgh, Dunee and London. WELL DONE AND THANKYOU VERY MUCH TO EVERYONE AT APEX INTERNATIONAL!

I booked this hotel at the last min ,glad i did it was brill,my wife and i were over for our wedding anniversary and the tatoo our room looked up to the castle staff very friendly great base to operate from will stay again in fact hope to stay before christmas

I have stayed at this hotel on business at least a dozen times over the past two years, so often in fact that the desk staff now recognise me. I chose to stay here because of the location and the general facilities (although its always a little hot). However, I won't be going back! The cancellation policy has changed from just a few hours to 5 days! Business meetings are occasionally cancelled at short notice so I had to change my booking from August to September and imagine my horror to be told that I would have to pay for the original booking as it was within the 5 day cancellation period. Apparently they were unable to rebook the room (In the middle of the Festival season?). I realise that the cancellation is my fault but no allowance seemed to be made for the intention to rebook or my previous history with this company. Needless to say the September booking has been make elsewhere and the hotel has been taken off our preferred list.

I stayed at the this Hotel despite the reviews saying the hotel was unbearably hot. There was a problem with these reviews, They UNDER-STATED the problem. The corridors, the rooms, even the lift. You cannot escape the heat! We stayed in a suite, paid alot of money and did not sleep for two nights.

The food was great, (although they had no bread for toast at breakfast, bizarre), the staff are all lovely and they've heard all the "heat" complaints before. The even tried to give us a small fan from the pound shop to help.

If you value your comfort and more importantly your sleep, do not even contemplate this hotel. Just move on, choose somewhere else in Edinburgh. It's a great city and you'll have a great time.

I complained but have heard nothing, not a peep.