it is all bad
staf
food
drink prices
decor
facilities
avoid at all costs
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it is all bad
staf
food
drink prices
decor
facilities
avoid at all costs
Value
Rooms
Location (e.g., convenience, views)
Cleanliness
Check-in / front desk
Service
Business service (e.g., internet access)
I am a female business traveller and I ended up in this horrendous hotel only because other hotels around the £100 mark were booked up.
The Swallow is in a dreadful area, outside the city centre with derelict council flats opposite and I didn't feel safe. It is tired looking both internally and externally and dirty. I didn't even want to walk around barefoot in my room it was so skanky.
The gym, if that's what you can call it, is like something out of the dark ages and hasn't had a good clean in years. The food was quite possibly the worst hotel food I've ever had the misfortune of tasting.
On top of all this, the staff, apart from the waiter at breakfast, were all rude and unhelpful.
If you have any sense you won't stay here.
Value
Rooms
Location (e.g., convenience, views)
Cleanliness
Check-in / front desk
Service
Business service (e.g., internet access)
Booked double via laterooms.com for £45 for 1 night for two B&B.
Room OK & fairly typical of his type of hotel. This is our third visit over a couple of years mainly because you get a good deal via people like laterooms. This time room was OK but last time we had a room next to the noisy lift which was in common with another laterooms reviewer so watch out. If you pay discount price, maybe you get he worst rooms - who knows?
The worst thing is the breakfast experience. This is our third visit & every time there has been a problem with getting into the breakfast room. This time we had to wait about 5 minutes in a queue before getting in. Later we saw about 20 people in the queue. Two things - the breakfast room is too small & the system is all up the shoot - staff are running around like idiots but there were always a number of tables waiting to be cleared & guests waiting to be served. We were told that some staff had not turned up for work but having had this problem on all 3 of our visits over a couple of years I think its more of a management problem. Also the cooked food in the breakfast buffet is just about OK but the quality of some of the items is a bit on the cheap side (sausages & black pudding).
Hotel is located not far from Ibrox (Glasgow Rangers soccer stadium) & just around he corner from the hotel all the windows are boarded up so I wouldn't suggest a midnight stroll. Also do drive near the place around the final whistle time as the traffic grinds to a halt for at least half an hour.
Value
Rooms
Location (e.g., convenience, views)
Cleanliness
Check-in / front desk
Service
The facilities were up to the job but the Customer Service at times was appalling!! We founf staff non interested! I was charged £100 holding fee without prior permission! On trying to get this money refunded a some 8.5 hours after checking out i am still trying to get this money!!!
Absolute Farce!!!
Value
Rooms
Location (e.g., convenience, views)
Cleanliness
Check-in / front desk
Service
Stayed here on the weekend and at first found it itimidating. Drove into the car park to find it full as a football match was on at the rangers fc club and fans were using the swallow car park. Even though there was a car park attendant monitoring cars as they came into the car park it was still full. In the end we had to park in a disabled bay. Outside fans were loitering around drinking and shouting. The hotel bar was full of fans and we had to walk through the crowd to get into the hotel.
Reception area and staff were nice. Rooms were ok. The rooms were ok and clean. Bathroom was ok and clean too. Furnituire was a bit old but expected for the price you're paying.
Once the match had started and the fans had cleared the hotel we went to the bar. Bar area was nice with comfortable seating. Bar staff were friendly with good drinks.
We left a note to have our rooms spruced up but no one had attended.
Breakfast was good. Nice clean pleasant dining/breakfast area with a good selection.
For the price they charge i thought the experience was fine.
Value
Rooms
Location (e.g., convenience, views)
Cleanliness
Check-in / front desk
Service
Business service (e.g., internet access)


