I stayed at the Ambassador Hotel overnight on a busness trip. The quiet location in the west end of Glasgow is very pleasant - close to the Botanic Gardens and the impressive buildings of Glasgow University. I was lucky enough to get an 'upgrade' to the adjacent Ambassador apartments but my colleague was more than happy with his room in the hotel. The staff were helpful and welcoming and the full Scottish breakfast (aka heart attack on a plate) perfectly cooked.

Our family stayed here for three nights and had a very unpleasant experience. There were many problems. The staff was surly; check in was an hour later than was listed on our confirmation; the bathrooms were moldy; we were asked to pay the bill ahead of time, etc. However, what motivated us to submit this review was the fact that a pair of expensive headphones was damaged by an employee using a vacuum. Not only did the hotel manager refuse to take our complaint seriously, but letter sent to the hotel's owner after our return produced nothing but a very sarcastic response.

A great hotel with a great location. We were in the middle of the west end yet the hotel was very quite. City centre is only 2 stops in the tube. Rooms were very clean and very well furnished. Could definately reccommend this hotel. worth a visit. On our departure we noticed there were self catering apartments next door to the hotel but also joined on. These apartments were beatiful and the same price as a hotel room.

Extremely small cramped room. No elevator, so if you're traveling with luggage you will need to haul it up and down stairs yourself. Zero atmosphere. This was much more like a B&B than a hotel and not a very nice one. The location is close to the West End which is a plus if that's something you're looking for, but only if you're OK with staying in a "hotel" that's more like a hostel than hotel.