I stayed here as part of a group on company business at the secc,(less than 5 mins walk away,& train station a bit further)
I would however say that had i been paying for the privilege of a few nights stay,then the Campanile would not be my choice again.
What really let the side down was the service from some of the bar/resturaunt staff as you'll read in my review.
My check -in was quick,& receptionist very friendly.
Room was very clean,they're a bit on the smallish side,but as i had sole occupancy it was fine space wise for me..
There's a sofa bed in the room too,which was great instead of having to lie on the bed to watch t.v.
There's soft fluffy towels in the bathroom along with soap & shampoo/shower gel,hairdryer & a complimentary tea/coffee tray which was replenished daily.
The kettle spout will not fit under the bathroom tap,so i just used one of the mugs to fill it.
The only issue i could have had with my room was that on 2 seperate mornings @ 7 / 7.30 a.m. a bus started up in the carpark,& left it's engine runninghalf an hour whilst it waited for hotel guests to board.
It didn't bother me because my alarm clock went off around the same time because i was getting up for work,but if i had wanted a lie in,this would have annoyed me.
What let the Campanile down though was being charged double for a draught soft drink,which i only discovered on the second evening,when i purchased another.
I wasn't overcharged much,but that's not the point.
Also on my second evening a staff member demanded that i sign for other colleagues meals,when it would have been so much easier to ask for our room numbers as we each ordered our meals individually at the dining table .
When i'd explained this & signed,he then raced outside where they had gone for a cigarette & asked the same of them,although i had already told him that we each sign for our own because we had been given an evening allowance from our company.
Would it have not been easier & more proffessional for him to bring the till receipts to the dining table,& ask us each to sign individually as we finished our meals,or to take our room numbers as we ordered.
Breakfas tin the resturaunt was good,cooked or continental,but coffee from machine was foul & i don't drink tea,so stuck to milk.
The food in the resturaunt is good,& portions just right.The steak pie & vegetable risotto in particular were lovely.
On the last evening of our stay,i had a drink in the hotel bar before dinner,& noticed that the buffet island had not been set out.
When i asked when it would be brought out,as i had been working all day & was starving by nearly half past seven,i was told that there was a large group in the resturaunt,& it would be served when they had finished their meals.When i enquired as to roughly what time this would be,i was met with a shrug of the shoulders & an indifferent attitude.
If there are others in the dining room that are on a different meal plan,then a courtesy to other guesst should be to tell the group that their meal does not include the buffet
It was nearly 8.p.m.when i sat down to my meal.
Special mention though to the tanned young scottish dark haired girl,& her scottish male colleague with fair hair.I didn't manage to remember their names,but their hospitality skills were outstanding.
All in all,i had a comfortable stay at the Campanile,but some minor staffing issues can really put a customer off returning back to a hotel.
Choose a room away from the car park,as i was awoken 2 mornings by a bus with it's engine runnin...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Thank you for taking the time to comment on your recent stay with us. I was disappointed to hear that you thought that there were a number of staff members that required further training. We believe that our staff are our biggest asset, we spend a lot of time training, guiding and supporting them and thought that your comments warranted more in-depth investigation in order to reply fully as it seemed so out of character.
I do apologise if you were charged twice for a soft drink, this was merely an inputting error from a relatively new member of our team and glad to hear that this was, when brought to our attention rectified. I acknowledge that you were staying with a group that were attending a conference at the SECC, and that you were all dining together on a number of evenings. It is our standard practise when taking orders from individuals within a group to ascertain how the guests, from the outset would like to settle their accounts. I have been informed that on the first evening you personally agreed to sign for all those dining with you as you were all given an allowance, and it was suggested that this would be the best and quickest option. This was subsequently split to all the relevant room numbers equally. I understand that the second evening that this was totally different with each guest within the group settling their own account, once they had worked out what they could choose from the menu using the allowance provided and charged separately. Our F&B manager was trying to be as flexible as possible and wanted to fit in with the request made from the group dining.
With regards to your last evening, we had a full restaurant early evening with a number of groups on a fixed menu. When we serve guests this way we delay displaying the buffet until after the main course has gone out, and whilst we can not always accommodate any further dinners when the restaurant is full, we always offer the bar/restaurant menu to those wanting to dine in the bar area, and I have been informed that you were offered a selection of buffet items albeit pre plated and the menus to order from for consumption in the bar area that you declined. Sorry to hear that this was not acceptable to you but we have to manage our operation the best we can and this way works best.
Glad to hear that you enjoyed our culinary offering generally. We have recently changed our menu and this is being well received. Sorry to hear that our coffee was not up to your taste, we have received no negative comments with regards to this but appreciate that everyone’s taste buds are different.
Sorry to hear about the coach outside your window and apologise for any inconvenience this caused. In addition to taking care of conference delegates attending the SECC we also cater for coach groups throughout the summer season. I thank you for brining the matter of the coach outside your window running his engine to my attention, as this issue has now been addressed, we were not aware that this practise was taking place which is unacceptable, we have sufficient parking space further away from the main hotel that coaches, should they wish to conduct this operation can do so without inconveniencing our guests.
Tiffin, I should like to reassure you that we try extremely hard to deliver the very best that we can in terms of customer service, and this is noted in the many comments made specifically about our team here on Trip Advisor. When something does go wrong we endeavour to correct this as quickly and professionally as we can and always look to work with all our guests.
I am glad to hear that you were satisfied with all the other aspects of your stay, and if I can be of further assistance to you in the future please do not hesitate to contact me.
Deputy General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC