Arrvied to be told the guest house did not have a room available as they had overbooked. Initially, the representative of the guest house asked if we would like him to find us somewhere else to stay. I was shocked that he had not already made an alternative booking. After much back and forth, he stated he had found us somewhere and gave us the name and street location of another hotel in Glasgow. When we arrived, the Manager advised he had not received any call or request from the Onslow, did not have a reservation in my name and was fully booked for the evening. The Onslow had left us high and dry.
The Manager at the hotel the Onslow sent us to, Newton Hotel, was extremely helpful. He located and confirmed accomodation for us and was very apologetic for the actions of the Onslow Guest House.










