We stayed in the Aviemore Inn at the beginning of December. I'm just writing this review now as I thought I would give their customer services time to address our concerns before reviewing but after three follow up emails of our original complaint no one has bothered to get back to us a month after our stay.
We arrived yesterday around 2pm and were delighted to find out our room was ready to check in despite arriving early. However that was short lived on entering the room. It was freezing as the window was broke and wouldn't close allowing the wind to blow in. On our way out we told reception and were told someone would be up to fix it. On our return around 5pm it hadn't been fixed and I went back downstairs to find out what was happening. There was no one there so I had to go across the complex and spoke to a lady at the main reception. Later it still hadnt been fixed so I spoke to the front of house manager at the main reception. He was very rude and abrupt telling me "We know, you've already told us. I heard her (indicating another member of staff) on the phone about it". We went back up to the room waiting on someone coming to fix it. No one appeared and we spent the evening sitting in our room (so cold we had to wear our jackets at one point) waiting on a maintenance man that never appeared. By 10.30pm the cold had become unbearable. The wind was howling in the window, there was snow outside and my phone was showing a temperature of -2 and to top it all the heating had gone off.
I went back out, through the snow, to the main reception and spoke to another gentleman. He was very helpful and found us a new room immediately and cant praise him enough. He was a joy to deal with. However, the rest of the staff really couldn't have cared less about our problem if they had tried. Given that most of the floor where our new room was, was empty (he let us chose which room we wanted) I dont understand why we weren't moved earlier when we first approached reception rather than at almost 11 o'clock at night, four visits to reception and nine hours later and our evening ruined.
We had booked the night as an anniversary treat as my husband is not long after heart surgery and quite frankly it was awful.
I emailed customer services on our return and was told someone would get back to me. They haven't and they have had over a month to do so. Further enquiries are ignored.
Outwith the issue, the rooms are horribly dated, the one we moved to the wallpaper had started to peel off. One of the others we tried as a replacement we couldn't even get into because the lock was broken.
I would only recommend this hotel (and the company) if you like being treated like cattle and enjoy living in barracks for your holiday.
My tip to choosing a good room would be to book somewhere. The hotel rooms are very dated.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC