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Royal Highland Hotel: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 59 reviews
59 Reviews
5.0 of 5 stars
13
4.0 of 5 stars
10
3.0 of 5 stars
9
2.0 of 5 stars
16
1.0 of 5 stars
11
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#26 of 34 hotels in Inverness
Show Hotel DetailsHide Hotel Details
  • Hotel class: 2 of 5
  • Rooms: 75
Description: Victorian Hotel adjacent to train station, 9 miles from Inverness Airport. This description is based on information provided by the hotel.
Address:
18 Academy Street
(formerly Station Hotel)
Inverness IV1 1LG
Scotland
Check Rates: £95 Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Royal Highland Hotel

( 10-14 of 59 )
“This hotel is not as bad as most of the previous reviews say.”

Royal Highland Hotel

19 Feb 2008
2/2 found this review helpful

I booked this hotel through the Thomas Cook website, back in November 2007, for a post valentine break. This was for four couples.

Check in

Arrived at the hotel about 12.30pm but were told that we could not check in until 3pm. No problem, there is a shopping centre next door so we had a look around there and had some lunch.

Public Rooms

The foyer has a really grand staircase, the ladies toilets on the ground floor are a joy to visit, the breakfast room (possibly the main restaurant at well?) was ok. I agree the carpets throughout look a bit ropey, but as we were only walking on them, I don’t see a problem. Do be careful in the dining room though, I saw a member of staff nearly trip over a bit of loose carpet,

Rooms

We booked back in November 2007 and asked for two double rooms. Both of our rooms were small twins. I complained to the reception that we had booked well in advance but that our request was not met. It took about 20 minutes with the reception girl going back and forth between us and the manageress before the manageress came out and moved rooms around so that we had two double rooms. We didn’t stamp our feet, but we did push the point that we had booked 3 months ago and our request should be honoured.

When we got to our room, it was clean and tidy. Yes, the carpets and decoration was a bit dated, but we had clean bedding and towels (towels changed daily).

Food

We were booked in on a bed and breakfast basis. There were a variety of cereals to choose from, pastries, toast and hot food. I tried the mushrooms and tomatoes. The hot food was not very hot, but was ok. Tea and coffee was poured at your table. We stayed Saturday to Monday and found that Sunday was the worse day, where people were queing for the hot food.

Bar

We only had one drink at the bar and it wasn’t too expensive. However one of the couples we were staying with wanted to order a drink at the end of our evening out and were told that the prices went up after 12pm. Although they ordered their drinks at 11.50, the barman told them that he couldn’t find the bar prices (?!) but he miraculously found them 1 minute to 12 and then promptly tried to charge the higher prices. The drinks were declined.

Surrounding Area

The hotel is right next to the train station and in the heart of the centre of Inverness. There are plenty of bars and restaurants close by.

If you like Indian food, try the Jeera restaurant. By all accounts, Gordon Ramsay went there and said if was fantastic (in his own expletive way!). We went there and can confirm that the meal was truly delicious.

Visit the Hootannay bar (turn right out of the hotel, walk about 5 mins and take a side street on the left). They had a Gaelic group on the Friday and Saturday night and it was real toe tapping stuff.

Beware if you try to go out for a meal on a Sunday evening…..most of the restaurants and bars, stop serving food after 9pm. The only options after 9pm are the many Indians establishments, but after a curry three nights in a row, we couldn’t face another one. Domino’s pizza is a 5 minute walk from the hotel (again turn right out of the hotel and keep walking, you’ll see it on your right), They close at 12am on a Sunday.

Parking

There are only 9 hotel parking spaces, directly in front of the hotel. There are also about 9 spaces opposite, but these are for the train station and you can only stay there for two hours between 7am and 8pm Monday to Saturday. If you need to hire a car, ask for a firm called FOCUS. We didn’t plan on hiring a vehicle, but as there were eight of us in total, it was cheaper to hire a minibus than take taxis everywhere. The company charged us an extra £5 to drop the minibus off at the airport (a taxi one way cost us £30 for two cars) and they were very helpful. A 15 seater minibus cost us £90 for 24 hours.

All in all I would definitely go back hear again, and would recommend it to my friends.

  • This TripAdvisor Member:
    • Liked — Location and general cleanliness
    • Disliked — Rooms took a little while to heat up and could not work the bathroom towel rail.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWandererBristol's Summary
Date of Stay: February 2008
Travelled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: 14 January 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, Girlfriend getaway, Older Travellers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Spa, Skiing / Winter sports, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: £95 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“being ripped off”

Royal Highland Hotel

13 Jan 2008
4/5 found this review helpful

My husband and I along with a friend stayed at this hotel from 30th dec 2007/2nd jan 2008. We all thought that the service at breakfast was pretty poor i.e instead of having your own pot of tea your table you had to wait to be served with it, sometimes this meant you were half way through your breakfast before you got a cup of tea. As it was a buffet style breakfast alot of the food was pretty cold. I WOULD ALSO LIKE TO WARN guests not to have a drink after the bar closes. My husband asked the night porter for two gin and tonics and a bottle of miller, he was shown aprice list and for these three drinks it would have cost us £18, needless to say we decided not to have the drink. I think that this is a complete rip off to guests staying at the hotel as if you have not already paid enough for your bed & breakfast

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hootanany's Summary
Date of Stay: December 2007
Member since: 13 January 2008
Was this review helpful? Yes No
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Average price*: £95 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“disgusting”

Royal Highland Hotel

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1 of 5 stars
newcastle upon tyne
4 Jan 2008
2/3 found this review helpful

booked for a new year package
no festive spirit at all
terrible entertainment
very slow service 4 hours for an evening meal
had to help staff to clear tables or else the enternment would have never started at all
variable food some of it was nice but the buffet on the final evening was all the leftovers from our previous meals
never would go back there

  • This TripAdvisor Member:
    • Liked — Leaving
    • Disliked — Arriving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOPHIE034's Summary
Date of Stay: January 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: 04 January 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, Girlfriend getaway, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Great food / Wine, Other
Was this review helpful? Yes No
Management Response
culcabock, Reservations Manager
(Management representative)
18 Jan 2008
We take all comments raised seriously and use this information in order to offer our normal high standards.
It appears that of the 150 plus guests attending our 3 day Hogmanay package, that despite the majority of feedback being positive, that there may have been a couple of guests who may have had reason to raise criticism mainly on the final evening. We offered a buffet with entertainment, having for the previous couple of years found that the guests enjoyed a less formal final night after the 2 nights of Scottish entertainment and table service. The Tour Operators were advised many months in advance of a specific programme which ought to have been passed on to the respective guests in order for them to be aware of the events and it may not have been perhaps such a disappointment had they been aware prior to arriving where we issued each guest with a programme.Of the overall written questionnaires returned to us, many complimented us on rooms/service/food etc and we take each individual comment and pass this information on to Department Heads in order that staff are aware of training and development areas that may enhance performance and contribute to the overall guest experience. We welcome all comments from guests, both good and bad where we use this information for future consistency in our normally high standards, and we were sorry that this guest had cause to write a review and hope that we can perhaps take points raised and act on them accordingly.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £95 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Avoid this hotel unless you get it very very cheap”

Royal Highland Hotel

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1 of 5 stars
Isle of Skye Scotland
3 Jan 2008
5/5 found this review helpful

Rooms are dated but generally clean. The main problems are with service, particularly in the restaurant and bar. Breakfast is a joke that fawlty towers would be proud of. You really couldn't make a worse attempt at it if you tried. Tables are not cleared. Eggs sitting in hot trays for hours. No staff on duty. No management on duty.
In the evening we went into the bar for drink and the barman was visibly drunk. When we ordered he tried to persuade us to buy large drinks ( as he appeared to try to do to every customer). When we said no he still poured them and charged us for them. Argued with us when we pointed this out.

Some firends who stayed here and had terrible service were offered a free return night but it was equally bad on the second visit.

This hotel needs new owners or management. Don't stay here until that happens, unless you want to be disappointed.

  • This TripAdvisor Member:
    • Liked — nothing really
    • Disliked — dated
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vacman100's Summary
Date of Stay: December 2007
Travelled with: Large group or tour
Visit was for: Quality time with friends
Age group: 35-49
Member since: 24 February 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, Girlfriend getaway, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £95 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“What has happened to the Royal Highland Hotel!”

Royal Highland Hotel

Save Review
1 of 5 stars
Highlands of Scotland
5 Dec 2007
1/1 found this review helpful

Eight of us met up in Inverness for a weekend break. We have stayed in the Royal Highland before and have always enjoyed our stay. Not this year!! The rooms were clean and comfortable but the service was chaotic. At our evening meal we waited an hour between our starters and main course, we were not offered sweets or coffee - no one came near us again! The breakfast was appalling. What there was left on the buffet table was cold and inedible. If you wanted milk, butter etc it was a case of going looking for it youself. We asked to speak with the Manager after the meal but as he was not around we asked for our complaint to be noted. This was never passed on. We were not alone in complaining. I am aware of several other groups staying in the hotel at the same time with similar complaints. The most frustrating aspect was the fact that regardless of when you asked to speak with the Manager he was never there and no one else had authority to deal with the complaints being made.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DisappOinted8's Summary
Date of Stay: November 2007
Member since: 05 December 2007
Was this review helpful? Yes No
Check Rates
Average price*: £95 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Royal Highland Hotel

( 10-14 of 59 )
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Royal Highland Hotel Also Known As

Address: 18 Academy Street | (formerly Station Hotel), Inverness IV1 1LG, Scotland