Booked two nights in a room with a double bed , which turned out to be two singles pushed together with what must be the most uncomfortable pillows known to humankind . The overnight sleeper train from London was more comfortable than this !
Ordered lamb shanks from the bar menu which was ok , but no mint sauce . Asked for a pint of Carlsberg Export and served with bitter . On pointing this out to the waitress , she informed me I was wrong . Only by insisting that bitter is NOT lager was it changed .
Ordered a morning newspaper , which didn't arrive until after breakfast on the first day and not at all on the second .
Overall the staff are efficient but charmless . They should remember it costs nothing to smile .
None of this is really too much of a problem and of course I am British and we don't complain do we ? Nevertheless for the prices charged , attention to detail should be much better .







Value
Rooms
Cleanliness



Location (e.g., convenience, views)





