My Wife and I recentlyt visited Perth for a short break with our disabled daughter, when we made the reservation we thought we would have 2 rooms together, however when we arrived, they were close ie 413,414, but alas, not together, enter the young english deputy manager Mark, this guy was amazing, we were moved to 2 rooms on the second floor near to the lift without the bat of an eyelid, he even moved our luggage and organised a taxi so my wife, daughter and I could freshen up before going to the theatre.
In the morning he was there to assist with breakfast service, how many deputy managers do that these days??
And to to cap it all off he assisted us with a forwarding reservation.
I am in awe of the hard work this young man put in, and all through out he had a smile, a genuine smile on his face, not just for us but for the rest of the gusets. Bravo to you at symphony hotels for employing this man, we will be back in the autumn, not only for a break, but to say hello to a remarkable young man.
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