We arrived at the Rosemount for a weekend break. The hotel is lovely and clean and our room had an excellent view. We were joined by a coach-load of travellers from Hull who were lovely people. However the only down-side is that the hotel have too few staff covering too many jobs. Granted they only recently took on another three staff from the Czech republic - the barperson who only started last night being one of them. Lovely guy but didnt know where anything was - it was quite funny really as all the guests at the bar had to tell him where everything was. The cheery new Scottish assistant was lovely, as was the young lady who is leaving shortly. One other word of caution - although the food is adequate please don't expect anything too grand and the chef really needs to have a wee lesson in cooking roast tatties. All in all we would not rule out another visit when the new staff have settled in.

This was a downwards spiral from the second we walked in. I was in the area for work and booked her for four days. The minute we walked in the door we were told how much the guy behind the desk hated his job in very broken english. That evening I accidently flooded my bath, Not a problem as i was prepared to pay for damages. I was told by the polish guy on the desk it would be hundreds and i was unable to see the damage. The morning after the incident, where house maids burst into my room whilst i was changing out of wet clothes, therefore naked and they did not knock, just looked at me, shouted and tutted, i went to reception to talk to proprietor. This was terrible, the lady screamed and shouted so much that the poor guy answering the phones could barley hear himself. She said i was an silly lady!!!! She then again said i was not aloud to see damage but proceeded to charge me £15????!!! Then we got out bills, it was obvious we were with a company, and she kept trying to push extra charges as she knew the company would pay. But she charged a double room with two people in each. There were two of us in a room each, she once again tutted and shook her head and said "this wont do, and really we were just scoring points after what happened in the bathroom" (which had been paid for by this time) She tried to charge us £350 extra. and managed to get part of out of us, as my colleague was told sign a form with my details four times, otherwise ws not aloud a key, this was done under protest! We needed to get out of there fast. On my last morning, i went to breakfast alone, an d was not offered tea or coffee and when someone pointed it out to the lady she said i was not waiting!!! Two weeks later I returned to the area to pick up some clothing I had left, I was told it was thrown as it is not policy to keep it, this is after the lady got my work details by going through my room to find out HQ address and calling them to complain about my accident. Trading Standards, Citizens Advice and tourist boards are now all involved! This is an unclean Faulty Towers

Reviewer : An average holiday maker.

I have just spent five days at the Rosemount Hotel, and being, what could be described as an older person, I appreciated the lack of noise at night. The hotel is a distance from the center of Pitlochry and as the name suggests, up a hill.

The room was very clean, as was the bathroom, but could have done with being a bit larger. Breakfast was very good with porridge and a selection of cereals with bacon, eggs, and all the usual trimmings.

The evening meal, whilst the food being nothing fancy but good, suffered from, in my humble opinion, a shortage of staff resulting in slow service. Some people like a break between courses but the starters were slow to arrive and the wait between courses a little too long.

The staff were mostly very friendly, polite and eager to please. I enjoyed my short stay and the hotel was generally quite good, but did fall down now and again.

On the whole I would recomend this hotel and would not hesitate in going again.

Denis

Excellent food, very friendly staff. We will definitely come back here when we revisit this area.