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Atholl Palace Hotel: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 65 reviews
65 Reviews
5.0 of 5 stars
17
4.0 of 5 stars
14
3.0 of 5 stars
11
2.0 of 5 stars
15
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#15 of 24 hotels in Pitlochry
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 97
Description: Traditional Baronial-style Hotel in impressive castle-like stone building, set in 48 acres amid the majestic Perthshire Hills. This description is based on information provided by the hotel.
Address:
Perth Road
Pitlochry PH16 5LY
Scotland
Check Rates: £114 Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Atholl Palace Hotel

( 10-14 of 65 )
“Beautiful setting but overpriced.”

Atholl Palace Hotel

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3 of 5 stars
London, England
20 Jan 2008
2/2 found this review helpful

We went to Atholl Palace in Jan ’08 for a wedding. It was a wonderful wedding and we had a great time - the hotel served really well for this purpose.
--- Good points ---
It has a good indoor pool, jacuzzi and sauna. Facilities very much enjoyed by our friends. It also has a snooker table and hair and beauty bit! Many of my friends used this and were very happy with that too. The location is very beautiful as you will see from my photographs. It is large enough to easily facilitate everyone for a wedding with great facilities and large grand lovely open areas downstairs for guests. The town is close by and there are beautiful walks and drives.
--- Not so good points ---
Service:
Although I found some of the staff really helpful and lovely this was not at all consistent. It was impossible to get the most basic of service at the breakfast buffet. One of the evening reception staff would not give my friends the balls for the snooker table as they had apparently not been returned, this person made no attempt at looking for them even though it was obvious they were around somewhere. Eventually my friends managed to speak to another member of staff who immediately found them where they were supposed to be. Very frustrating.
I came up to the room while it was being cleaned to pick something up. They asked me if I wanted the bed made and said that if I did I would have to leave nothing on it (we had left a couple of cloths there in our haste). My friends also left some cloths on their bed and it was not made! I think that this is just plain weird but perhaps I’m not as clued up on hotel room etiquette as I should be!
The room however was clean enough. The bathroom was dusty on unused surfaces and the cheep shower curtain was filthy. See photo. The shower itself although nice and powerful ran hot and cold.
The food (from the very over priced evening menu to the breakfast) was coated in tones of grease that I could clearly taste had not been changed for ages and was consequently dirty and horrible. The steaks were great however. The food at the wedding reception was also very nice.
Oh, and finally for my favourite: The one key policy. Every room, including family suits containing 4 guests were given only one key between them. This did cause inconvenience for everyone I knew staying there (quite a lot of people). -10 for this, pointless and endlessly irritating when you are there.
Value for money:
As a guest attending a wedding we paid about 125 per night for 2 sharing. Considering the lovely location and the facilities I think that this was just about a fair enough price but was happy to pay as we did have a wonderful time.
However at the regular rate, and bearing in mind you would be travelling by yourself and could go literally anywhere – very bad value indeed.

  • This TripAdvisor Member:
    • Liked — Location, views and facilities
    • Disliked — Expense, food and it needs to be refurbished.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D4's Summary
Date of Stay: January 2008
Travelled with: Large group or tour
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: 19 October 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
I recommend this hotel for:
A romantic getaway, Older Travellers
I do not recommend this hotel for:
Young Singles
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
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Average price*: £114 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Perfect place for an engagement”

Atholl Palace Hotel

18 Dec 2007
0/2 found this review helpful

Stayed at the Atholl Palace for 4 nights this past August. For what we were looking for this place was perfect. In the area, Pitlochry, you will not find a nicer place.

The Atholl Palace has an excellent spa, a wide scotch selection, a number of nature walks, and a tasty restaurant. Right by the hotel are a number of waterfalls and scotch distilleries to visit.

The interior looked like it was a castle converted into a hotel, which isn't a bad thing. My only complaint is that there are a limited number of dining options in the middle of the day.

  • This TripAdvisor Member:
    • Liked — It's a castle next to amazing scotch distilleries
    • Disliked — Lack of lunch options
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celnick666's Summary
Date of Stay: August 2007
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 18-24
Member since: 18 December 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, Girlfriend getaway, People with disabilities, Great pool scene, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: £114 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“They know they have a captive audience”

Atholl Palace Hotel

24 Sep 2007
3/3 found this review helpful

I just got back from Scotland- spend 2 nights at the property. Friend was getting married.

The property is pretty from the outside, nice gardens. The inside- needs a bit of work. Wallpaper peeling from ceilings, DIY tile job, scratchy sheets.

Breakfast was okay- very greasy.

The dinner at the hotel- as part of the wedding meal- was above average.

The hotel was clean.

However, I feel like they know they can charge what they want because of the convienence of staying there with a wedding. £114/per night for 2 people.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seafairy05's Summary
Date of Stay: September 2007
Travelled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: 16 October 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
Probably not
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £114 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Classic hotel - need to overlook imperfections”

Atholl Palace Hotel

28 Aug 2007
0/2 found this review helpful

The Atholl Palace is full of character and is very Victorian in feel. If you're looking for perfection (e.g. everything looks like a new Marriott Hotel), then don't stay here. If you like old-fashioned charm, then this is the place. We lucked out with a great room, view of the hills from turret in bathroom. Front desk was helpful, if not super efficient. Health club area was good.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
macs157's Summary
Date of Stay: August 2007
Member since: 01 August 2007
Was this review helpful? Yes No
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Average price*: £114 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Try to stay away”

Atholl Palace Hotel

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2 of 5 stars
Lausanne, Switzerland
28 Aug 2007
5/6 found this review helpful

When looking at the Atholl palace website, we thought we had found the perfect old Scottish castle we wanted to sleep in. But it was indeed far from perfect.
First, the reception people weren't nice at all and didn't even indicate us our room, just told us our room number. We took the very small elevator (we found only one for this huge hotel so expect to wait hours at the elevator) and managed to find our room. It was a small and cold room with no view. We ordered a small heater at the reception because the heat wasn't working but even with that, the room stayed cold during our entire 3 nights stay.
As an advice, you should stay far away from the food! It is certainly the worst I have ever tried in my life! Had you ever heard of an hotel serving fryed tripes for breakfast? Me neither! We also had dinner there, reserving a table in the afternoon and of course when we arrived at dinner the table wasn't booked for us (the hotel is so disorganised!). After having finally found a table, we ordered the menu and found out that the quality of the food (although presented in a very gastronomic way) was even lower than that of a low quality fast food. Other advice: if you make it for breakfast, respect carefully the schedule (which, by the way, seems to change everyday) because if you arrive only 5 mins late, they will strongly refuse you your breakfast but, of course, still charging it to you! Anyway, just think at what you missed and you'll realize it wasn't a big loss :-)
The only good thing was the swimming pool and the jacuzzi which are quite enjoyable when they aren't filled with kids or large groups. Don't expect the Sauna or Hamman to work!
Last thing: when we checked out, they didn't ask us to pay so I thought the money would be directly withdrawed from my credit card number I gave them when I booked... No: they called us two hours after we left the hotel and asked us to come back because they forgot to make us pay. I told them that there was no way we would go back there and to take the money from the credit card. It somehow took them 4 days and 6 phone calls to me on my mobile (at random hours) to figure out how to charge my card...
Atholl palace bears its name!

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Food and service and room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lacraquotte's Summary
Date of Stay: April 2007
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 18-24
Member since: 12 July 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Older Travellers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure, Spa
Was this review helpful? Yes No
Check Rates
Average price*: £114 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Atholl Palace Hotel

( 10-14 of 65 )
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Atholl Palace Hotel Address

Perth Road, Pitlochry PH16 5LY, Scotland