Where do I begin? The hotel is situated in the town centre which is ideal. The rooms are clean and fresh with tv and adequate bath room. All the hard elements are there to have a decent hotel however I found the management to be rude, obnoxious and unwelcoming.
On checking in we were never acknowledged by the receptionist (a lady with short hair who turned out to be one of the managers). " you sort them two out" was our welcome to the hotel. We were then showed to our rooms by a lovely lady who was also working on the bar at the event we were attending. If it wasn't for this lady I'm not sure how the hotel would still be operating. When we went down for dinner I asked the lady behind the bar (the manager with the short hair) what today's roast was she replied "I couldny tell ya" then shouted across the room to ask another staff member what the roast was.
The food was nice apart from the potato skins it was literally the peelings of a potato and fried. Any time I've had loaded potato skins they are filled with cheese or something not the scraps of potato peelings.
They were a few issues with rooms and bar opening times and I appreciate hotel policies etc but the way these issues were handled were absolutely shocking. To the point where the manager was shouting at my family and had to be told by another member of staff to calm down!
On checking out I asked to speak to the manager to be told that the hotel doesn't have one and that it's family run. The manager from the previous night came up to apologise and I wanted to let him know how upset I was by our treatment. That conversation ended up in another argument in reception.
So if you have issues don't expect them to be sorted out professionally and I will definitely not be recommending the hotel to friends and family.
- Also Known As:
- Elms Court Hotel Ayr, Scotland
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