OH MY GOD!!!
where do i start, this hotel is a shambles. The staff, when they can be found, are ignorant, have no clue of what it is exactly they are there to do, and are down right lazy!
I have never been so disappointed in my whole life!
The Radnor Park had been recommended to myself to hold a Wake following my mothers funeral...
On arrival at the hotel we had to wait 10minutes before anyone approached the foyer. All details we had confirmed the previous day, with the Manager, had been completely changed without anyone of my party being informed. We were ushered into what can only be described as a canteen, by some ignorant member of staff, like a herd of sheep! When i explained we were here for a funeral and that i was shown a function suite upstairs, she looked at me as though i were growing horns out the top of my head, as we spoke!!! By this time members of my party had started sitiing down, and the female staff member was telling me that she had no note of a function suite and that were were to use the lounge area!! Making matters worse, when i finally gave in to what she was telling me, i realised that not only was the lounge being used for my mothers wake, but infact there were guest from the hotel sitting still having breakfast!
Now, i dont know about you, but if i was staying in a hotel and a funeral party walked into a room where i was eating breakfast i would feel obliged to hurry and leave! So not only had they upset my sister and I they had upset potential returning guests! Where were there Professional Skills???????
Then ..... My sister and I, obviouslty upset by this point, went to the toilet, to try and gather ourselves together....only to find that the toilets were absoloutely FILTHY!! there was a waste bin in the sink, dirty toilet paper all over the floor of the toilet - and sanitry towels lying around the cubicles....It was like a nightmare from start to finish!!!
We then sat for 45minutes before any of the party were offered tea of coffee!!!! and when the sandwiches arrived, my boyfriend opened his up to find what was a buttered piece of bread with some fat in it !!! no meat!! but fat!!!
I felt like they had given me the impression of fantastic standards/services they supply in order to get me to book it, and then once the deal had been done, they just supply you with whatever they wish on the day!!!
And as for the Manager himself - - i think he must have won the General Managers poistion in a christmas cracker!!!!
An absoloute shambles.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other