We booked this hotel for a one night visit to Dublin. We booked a 3 person room and arrived at 9am to drop off our bags. Reception made a note and promised our room would be ready for 3pm.

We returned at 3pm to be told that the room still wasn't ready - maybe another 10 minutes. We waited in reception for another half an hour but the room still wasn't ready. We were advised to 'go for a walk and come back later'! (which we did).

The room was pretty good, nicely decorated and clean.....except for the smell of sick! Also there were only two towels and cups. We complained, the receptionist apologised, provided another cup and towel and that was it. No other rooms were available. By the next morning the smell was overwhelming, we couldn't wait to vacate the room. We very politely explained when checking out that we had been very disappointed with our stay and that the room was unfit for guests until the smell was gone. We asked for a gesture to cover our inconvenience (late check in, smell etc.) but were told that wasn't possible.

We found the hotel to be very clean, smart and comfortable in general but our room let the whole experience down. The receptionist was very polite, giving all of the sympathetic looks and comments but sadly didn't actually solve the problem.

I stayed at the Grand Hotel in Malahide, Ireland for business.
Arrived Sunday April 15th and left Thursday April 19th. The rooms are pretty nice. Old, but nice. Most parts of the hotel, which is a maze with all kinds of turns and halls, are maintained pretty well. All except wiring. The phone in my room was wired in a manner that I would classify as unsafe and a miracle that the phone was working at all. Unfortunately this was not an exception. The phone-unit in the hallway had similar connection lying about. All this would not constitute the bad review I am giving the hotel. The problem the hotel has is with it’s staff. Most of the staff have no clue what-so-ever of what service is what behavior is expected with it. A few examples:
•Every room has the possibility for an internet connection. I was in room 117 and wanted to try it. Unfortunately it wasn’t working. The cause was easily determined. The network cable ended in a ‘modem’ which could have blinking lights. For it to work it needs power. The power cable was missing the end that goes into the power outlet in the wall. It was strange to see that the front desk not needed to come and see what was wrong. It was clear: My laptop was wrongly configured. When I, in a friendly manner, tried to explain that her information was wrong she said I didn’t need to insult her (which I didn’t) and I should talk to the manager. I declined that and asked for the Maintenance department to check the connection. According to the front desk they stopped by several times, checked the connection and it was found to be working. Strange however that when doing so in my absence they had never even moved the carefully placed network cable which was blocking have the note I wrote them.
•When having breakfast they will serve you coffee and/or tea. At least, if you can get them to come to your table so you can order. I’ve been ignored in my days but never as consistent as this. They can look at you signaling, walk the other way and never come to. At some point, after over 15 minutes of signaling I started to wave my napkin which got their attention. This behavior of the staff was also noted by the 17 colleague’s I had with me which let me to believe it was not an isolated incident (four days in a row).
•The bar has the same kind of service as the breakfast restaurant. You can try to get their attention for over 10 minutes but that will not defer them from their important task of placing glasses on the counter. Only if all other tasks are done they will consider serving you.

All in all, would I advise you to stay here: If you like a nice room,
good view, and don’t want any service at all: go ahead, give it a try. If you expect your well earned money to buy you at least the some courtesy at these high prices: go somewhere else. I’ve had better service a Best Western hotels at 1/4th of the price, actually,
the service at Best Western has always been a lot better than here, the service here was comparable to a Formula 1 hotel: non-existent.

We stayed at the Grand Hotel for 2 nights.This is a really lovely hotel. The room was very clean and had a beautiful view of the marina. We booked 2 nights b&b plus evening dinner(140Euro each with laterooms.com). The food was excellent and the staff attentive. The swimming pool was closed due to a burst main pipe in Malahide. The scenery is lovely and there are lots of walking areas in and around Malahide. The train station was 5 minutes from the holel. The train into Dublin was 3.60 Euro return and took approx 25 minutes. We went to Dalkey to see Bono's (U2)house-we also saw dolphins. Would love to go back again later in the year.

Stayed for one night B&B and we were very impressed indeed. Our double room had amazing views of the Marina and sea,it was in the old part of the hotel ,and if you ignored the efficient lifts, there was an energetic climb up ancient wonky stairs to reach it. The swimming pool,jacuzzi etc were lovely and the staff in the leisure centre helpful. Breakfast is now back in the main restaraunt with beautiful sea views and no problems with the typical breakfast fare or service.
The building and renovation work continues at present with the main areas affected being the carpark at the rear (creating an interesting maze approach to the leisure centre) and the creation of a new reception. Neither areas of construction affected our enjoyment of this lovely old hotel with its pleasent helpful staff.