The hotel just about makes a very good rating. I stayed in a CLUB room for 2 nights and the room was very well presented and very clean. However there was a fault with the lights on the first night and this did not create a good start, especially as the fault was apparent earlier in the day before I arrived according to one of the staff. The CLUB lounge is a welcome touch and does give a sense of welcome that the foyer and bar area did not. The biggest failing in the hotel is the lack of strong supervision and organisation in the foyer and bar area, once an order is eventually taken paying for it at the end of the meal is an even more fraught process through avoiadable delays. This is not a new problem as I have met many people there over the years and the Bar/Foyer area is the weak point. However why I scored the hotel down was the general feeling of apathy towards the customer which is surprising given the quality of the facilities and accommodation and the poor strength of the wifi. Never can understand why establishments do not focus on this when it is offered as doing it right is an easy job. I would say 7.5/10 is an accurate assessment of the hotel. Two other issues than happen in any establishment are worth mentioning, firstly the teapot and cup served to me in the bar were dirty with stains from previous use that day and the fries were re-heated/cooked having been cooked originally for some time, a heinous offence in my book. Must say has everything it needs to be great but management and supervision is weak.
- Also Known As:
- Crowne Plaza Dublin
- Dublin Crowne Plaza
- Official Description (provided by the hotel):
- Located in the mature 85 acre woodlands of Northwood Park, minutes from Dublin Airport with our complimentary airport shuttle and a short distance to Dublin City Centre; the award winning Crowne Plaza Dublin Northwood provides the peaceful atmosphere for business and leisure guests to unwind, yet still have all the required business facilities at your fingertips! Conveniently located minutes away from GAA ground Croke Park, as well as nearby Guinness Brewery, Trinity College and International Financial Services Centre (IFSC), Crowne Plaza Dublin Northwood is the ideal location for all your accommodation needs without the busy city centre location. Our warm contemporary event space has the magnificent Redwood Suite for up to 1000 guests and an additional 22 meeting rooms many with wonderful views of Northwood Park. With a passionate team and an impeccable service culture; we ensure that our guests enjoy a truly authentic yet unique experience at Crowne Plaza Dublin Northwood. The design and dÃ©cor of our 204 guestrooms and Suites is of the highest standard and guarantees you a relaxing stay. Air-conditioning, 24-hour room service, free in-room high speed internet access, pay movies and music on demand as well as wireless internet throughout are just a selection of what you can expect when you choose to spend a night with us. ... more less
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