This was my second stay at this hotel, and it was much better than the first which was a few weeks after it opened. The staff were very helpful and the breakfast was great. I go to Dublin a lot and found that although this hotel is a little bit outside of the centre, it is still in an excellent location.

Me and my friend had dinner and breakfast there and really loved the food. I switched plans a few times regarding dinner, and the hotel staff were only too happy to meet my requests.

We stayed in a Deluxe room which was very comfortable. The soundproofing in this hotel isn't the best though, if you know what I mean.

I would stay here again.

Chose this hotel because of Hilton's reputation. We were checked in by an unfriendly desk clerk, who was not helpful nor friendly. It was obvious that we were American and had no clue about Dublin. When asked about information about tourist activities we were given the answer, nothing is open after 5pm. Thanks... We then made our way after having to figure it out ourselves down to the city, where we were able to get into St. Patricks and even the Temple Bar (that is obviously open past 5).

We then asked him the best way to get to the airport, as we would have to leave around 6. The answer we were given was "there is no public transportation that early". OK, well he never "offered" to set up a taxi until I had to ask....

The real kicker was when we tried to call an 800 number from our room. After trying 5 different numbers, we called downstairs and was basically told that there was nothing he could do and didn't know why it wasn't working. We then decided to go to use payphones in the lobby. When we got downstairs we were shocked to hear that there was not 1 payphone in the lobby. So then at 9pm, we headed 3 blocks away to use a payphone. Upon our return, there was a friendly female deskclerk, that told us that the in room phones block certain 800 calls, but she would make sure that our phones were in fact turned on. She told me that if i needed to dial out again, that we could call her and she would connect us to the number through the swichboard. that was the kind of service I expect.

Overall, the rooms are absolutely beautiful, but the service is not what I expect from a Hilton. Who wants to feel like they are "bothering" someone in the service industry.

I have just returned from a wonderful stay at the Hilton Hotel Kilmainham. My husband and I decided to celebrate our first wedding anniversary here and we weren't disappointed. The hotel is new and very clean but what is so outstanding about this hotel is the service. From the moment we arrived till when we left everything was taken care of and nothing was a hassle. On arrival to our room the airconditioning was not working but a quick call brought the manager and a repair man. As it couldn't be fixed quickly another room was given to us and we had a bottle of wine delivered to our room as an apology for the inconvience. We had dinner on arrival and we very well looked after. We were staying in a deluxe room on the 5th floor which has amazing views and a balcony we used both nights to sip champange on. The room was very large quiet and cool. The hotel is slightly out of the town centre but as Dublin is so busy it is nice to dip in and out of it. The jail across the road is well worth a visit. We have been to Dublin many times and this is the best hotel we have stayed in by far.

Just back from an excellent stay at the Kilmainham Hilton in Dublin. It is a lovely new hotel but more importantly the standard of service by all staff was excellent.

The hotel is three miles out of town but we used the tram service in and out of town without any problems. Ideally localed to visit Kilmainham Gaol. The open top city tour also stopped outside the hotel.

Booked the deal directly on the Hilton web site and had a good deal for B&B.

The Italian restaurant on the corner opposite was good, very attentive staff, good food and don't be put off by the fairly basic decor and furnishing. They were really nice people.