I booked this hotel based on the reviews on this site, and was terribly disappointed.
I know Ballymun has a bad reputation but I was hoping to prove evryone wrong by coming home and saying I had a nice time there. However, the area is, to be honest, really scary, and not nice to look at - deserted, half-demolished tower blocks. I was not aware that there were such devestated-looking areas in Ireland. There were lots of groups of boys hanging around which i found quite intimidating.
The actual hotel is a lovely, modern building. The reception staff are very friendly and more than helpful, and had to contend with the underground carpark gate continually not working. (Which it didn't with us either in the way in or out)
The bedroom is clean and modern, and fully equipped. however, the soundproofing is very bad. We were woken by a man and woman arguing loudly, we couldn't work out if the sound was coming from outside or the next room.
Another problem there is the tea and coffee facilities. Either the water or the milk was undrinkable, which was a shame as this is a nice touch in a hotel.
We had dinner in the bar, as there didn't seem to be anywhere else nearby. I had a vegetable panini, as I'm vegetarian. They brought out a chicken panini so I had to send it back. That's a simple mistake, and I didn't mind, but it really wasn't worht waiting for. I don't know how you can get a panini wrong, but it was really disgusting. I have never heard of carrots or green beans in a panini before, and the sauce on it was cheap and disgusting tasting. I didn't want to complain as the barman was very prickly and unfriendly.
This could be a lovely hotel, but I wouldn't recommend it to anyone, and I won't be going back to see if it's improved.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Young Singles, A romantic getaway, Girlfriend getaway, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other
Management Response
AndrewKavanagh, Marketing & Sales Manager
(Management representative)
2 Apr 2008
Hi Ellie,
Firstly I would like to thank you for taking the time to write a review about the hotel. We can never improve if we don't get feedback from our customers.
On behalf of the staff at the hotel, I was saddened to read about your disappointing stay in Ballymun recently.
In relation to Ballymun itself and your reference to half demolished buildings, I believe you are writing about the demolition of Clarke Tower that was completed in March 08.
This is part of the multi billion euro regeneration project in the area. It will form part of the brand new shopping centre. The demolition is now complete and this eye sore has now been removed.
However, I must defend the area as a whole Ellie. There has been a lot of excellent work already completed in the area, including the Axis theatre, civic offices, the new swimming pool and gym and retail park just behind the hotel. We have had many excellent reviews of the hotel recently. It's location in relation to the airport, DCU and the city combined with it's modern facilities and very low rate makes it a very attractive option for our customers.
With regards to the security gate within the carpark, this has been repaired and was caused by the high winds the previous day before your arrival.
I do apologise for the disturbance within the hotel. It is sometimes difficult to avoid such noises even with some level of soundproofing. However, we will review this situation and take appropriate action.
On the matter of the tea/coffee making facilities, this is the first time this has come to my attention. I see no reason why this should have happened. I can only apologise for this incident Ellie, and I will investigate this immediately to ensure that this does not happen again. I know there is nothing worse than not being able to enjoy a nice cup of tea or coffee in your room.
On your final complaint about the restaurant and bar staff, I can tell you that as part of our complete rebrand of the hotel, our daytime and evening menu is being completely overhauled as we look to improve overall standards within the hotel. I can offer no excuses for any lack of service or unpoliteness by our staff. Our customer service is generally regarded as one of the hotels great strengths, so that comment disappoints me greatly.
If you wish to contact me directly at the hotel regarding your issues, I would be more than happy to discuss this further and look at ways of satisfying your concerns and compensating you for your bad experience.
Kind regards
Andrew Kavanagh
This response is the subjective opinion of the management representative and not of TripAdvisor LLC