Stayed previously when it was the Great Southern. On that occasion as on this, we stayed in rooms facing Eyre Square. Speaking of which, this hotel does have an excellent location but as per the title of this review, helps make this hotel the tragedy that it is/was.
Upon arrival in hire car, we had the lone bellboy/concierge valet park the car. As such we had to bring our own luggage into the hotel from the street. Upon departure we had to do the same.
This brings me quickly to the main issue - the hotel is/was poorly managed and seemed understaffed - and this translates to poor service and as below, filthy guest areas.
After checking in we took the lift and yes, with the bellhop nowhere to be found, our own luggage to our corner junior suite (I believe). After negotiating a corridor full of dirty bed linen we made it to the room which I think is the one in the image loop on the website.
No in-room safe. Bedroom cupboard had difficulty keeping closed. The carpet was filthy, curtains filthy, previous (Doctor "someone" on some reservation document plus an empty water bottle) residents rubbish was stuffed in the bedside cabinet drawer. Bathroom floor tiles were cracked and the shower was dirty. The room had obviously been given a very perfunctory clean that morning, and unfortunately probably the previous 365 mornings. This became a running theme.
We unpacked and decided to go out and explore. We thought to check out the dining options and looked into the main restaurant. It looked looked very run down and dirty and due to that and its general smell, we easily decided not to eat an evening meal there. At breakfast in this restaurant, felt we were dealt with a little too unceremoniously and not impressed with buffet offering. If you include a 'hot' breakfast in the room rate at least clearly state it will be a buffet.
I went to the bar for an aperitif later the day we arrived and prior to dinner The beer taps were very dirty and seats filthy - the chrome on the legs of the bar stools were sticky with food or something. Disgusting. Asking for a double Macallan, the suspicious and frankly unfriendly staff checked whether I was a guest *prior* to serving me - had to give a room number and my name. What sort of clientèle are they used to?
I eventually got my Macallan and we had dinner in town and did sleep well that night.
After checking out the following day I decided to speak with the manager. The manager wasn't around and spoke with the duty manager in the lobby, which is, you guessed it, filthy. Under the faux Louis IV divan chair were tumble weeds of dust and hair - and that was just what I could see from the other side of the lobby when sitting on the opposite chair making my complaint.
The duty manager promised to have the hotel give a formal response to my complaint - which I asked for, but have yet to receive. I also followed up a couple of months later through the website - but again, received no response. I am further disappointed by this obvious oversight.
As per title - this hotel has so much potential - but is/or was let down by poor management and what is/was probably a financially struggling management company. This has the makings of a great hotel and it saddens me that a lack of professionalism can cause it so much harm.
Probably never go back although would like to think I'll make it to Galway again.
Regards from Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC