My mobile phone ran out of charge and I needed to charge it urgently so I popped into this hotel for a coffee. I asked the barman(John) if I could charge my phone and get a coffee & scone. He put me sitting next to a plug point and charged my phone for me, disappeared for 3 minutes and arrived back with fresh coffee and then 2 hot scones with cream and strawberry conserve. I was so well taken care of! Even whilst I was on the phone he came back and topped up my coffee. It was above & beyond.. I asked to speak to the manager to give the feedback on how well I was treated - left my name in reception and the manager (Fiona) approached me using my name. When I left, the receptionist who was in the car park asked if I had met the manager. I would stay at this hotel & recommend it in an instant 10/10!









Value
Cleanliness




