First of all my experience started with the sales team made an appoitment , I was 10mins ealry(I was always taught to be early). Told by a lovely receptionist ,English lady, blonde, really helpful.Told me to take a seat, I wait for 20 minutes and finally a young lady came to see me ,(asked for her name and finally after finished with her, asked receptionist her name found out it was Magaret)told me that because I was late for the appoitment (I was there 30 mins ) that she could not show me the function room I wanted to book. Gave me a brochure to look at and call her> I took my business else where. I went for a coffee and staff let me wait for nealry 15 minutes (dont know what is with this hotel for dont want to serve staff. A young lady , Rach??? I think her name was . She was not waitress as in different uniform asked me if I was ok and she got my coffee. Now that is customer service... Coffee and food I got was really nice. But some staff rude and aggorant and I feeled that they did not want my business, I went elsewhere for my function. I was staying ove night and rooms nice ,comfortable and clean. Cant fault the rooms in any way. Cleaness of other parts have to be improved .bar dirty evening, waiting a long time for drinks and refill.If it was not for the 2 staff I had met my exeperience would have worse. Nice Hotel, Good Location staff (some) need retraining/??? or new staff

We were at hilton for a short visit and decided to meet friends in the bar for 'cocktails'. What a terrible experience. We arrived at 7.30pm and asked the barman/waiter if we could see the cocktail menu, we were told that they are out of cocktail menus. When asked what cocktails they have on offer, he said he will be back. So he arrived with the 'rollerdex' which contains the cocktail recipes and handed it to us saying that we could have a look through it and then he would be able to tell us if he had the 'ingredients' to make the cocktail. We thought that a bit odd, but did not want little things to spoil our evening! Needless to say the service and 'cocktails' did a very good job of spoiling it for us. We got one round of cocktails and had to nearly 'rugby tackle' the waiter to take another order. We ordered barfood which was quite nice, but the service was a disgrace. We finally got another round of drinks ordered at 9.00pm, by 10.30pm we got Margaritha with salt added to the 'ingredients' (it tasted like sea water). When we complained we got a snappy answer from the bar person saying: 'I've been asking THEM now for two months to train us to make cocktails, but they haven't' In all honesty that is not the sort of thing a customer wants to hear... After the seawater we nearly waited another hour to just pay our bill, so that we could go home! What a disappointing evening! I certainly will not be back for more seawater!

Booked this hotel and unbooked it. I had a course one Sat and decided to book the hotel for that night. When I arrived early that morning I knew that my room would not be ready but I asked could I get a coffee and scone. I told them that I would be staying there that night. They said that the coffee deck would not be open till 10am but I could buy a full breakfast inside. I did not want a full breakfast so was disappointed. I decided to try my luck and ask the waiter inside the restaurant if I could have a coffee, he got very flustered and said that he was not allowed but he would try - after waiting 10 mins I got fed up. Realising I could not get a coffee and scone I asked could I use the internet for a minute. They said they only had €16 cards avaialble. At this stage I thought am I in Ireland -this must be a big joke. I checked my booking and saw I had up to 4pm to unbook so I did this and booked another hotel.

I arrived in Ireland a couple of days ahead of some meetings in order to visit Limerick, a city I had had to skip when vacationing in Ireland years earlier. I would not recommend you book this hotel. The staff are not very helpful or even nice (which is odd for Ireland), everything is over-priced for what you get and the rooms are not that great. Just find a nice B&B...you'll be glad you gave this place a miss.