On check-in (around 2/2.30) in the afternoon my husband encountered the rudest receptionist he had ever met. He heard her say to a colleague when he entered reception with a suitcase "where does he think he's going" and when he went up to reception she told him he couldn't book in as it was too early and to come back in an hour. She told him he couldn't leave our luggage behind reception until check in and that if he had looked, it told him on their website when check-in was. Worse when he did get checked in he entered the room to find it soaking wet as someone had left the windows open and all the rain had come in and drenched most of the room. Bar food presentation was poor. Sandwiches (not very appetising looking) come prepacked in a plastic carton on a sideplate. No dressing or presentation. Rooms ok but overall hotel overpriced and underpar. We definately won't be going back and won't be recommending it to anyone else either. Too many better hotels








Value
Location (e.g., convenience, views)
Cleanliness
Check-in / front desk
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