I have very recently spend an overnight stay at the Majestic with a friend on a B/B and evening meal basis. I had great expectations of the place but we were very dissapointed. I phoned and booked direct with the hotel and when I asked about the quality of the rooms I was told some had been updated and if I was happy to pay for an upgrade I could be assured of a nice room with a fruit platter on arrival, dressing gowns and slippers and extra nice toiletries. The room was large I grant you but it was very shappy and neglected to say the least. The curtains were torn, the sheet on my bed had a hole in it. None of the extra items were in our room so we had to ring reception to ask if we could have the items promised. The dressing gowns were falling to bits, with no belts. The fruit platter had an apple and orange, a bannana and one strawberry in it and the toiletries were pretty much the same as those already there. There was no tissues in the tissue box and no toilet brush in the toilet.
The evening meal menu was not great. We had roast pork which had more grissle than meat. Breakfast was not much better with cheap nasty sausages and mushy scrambeled eggs. All the main areas were really cold and we actually sat with our coats on most of the time. The place has been allowed to get into a state od disrepair which I feel is an utter shame for such a wonderful building. When we went to pay our bill on departure we made know our dissapointment to the receptionist but the only explanation she could offer was that they were waiting for refurbishment to commence. As both of us are old age pensioners we have to watch our pennies but were prepared to pay for an upgraded room which it just wasn't. We were not offered a refund. It seems like they are trying to run the place on the cheap but still continue to charge top prices. Had the situation been explained to me when I booked I certainly would not have gone there .So one can only presume that it is in their interest to keep quiet so as not to loose custom. I certainly will be telling my friends of my experience and would certainly not recommend this hotel to anyone. Perhaps the new SPANISH company will restore it to its former glory. Paramount certainly has done nothing more than let the place decay.

I just wish to say what a lovely weekend we had at this hotel. It isn't much to look at from the outside but on the inside is a warm friendly atmosphere. The food in the resturant is excellent and i haven't enjoyed a meal as much in ages. I will gladly stay at this hotel again and recommend it to others.

We have been going to the Majestic for 4 years (once or twoce a year). The first couple of years were fine but the last two years have gradually seen a decrease in quality and service.

They are penny pinching everywhere:-

- Powdered scrambled eggs and cheap sausages for breakfast
- Orange juice from concentrate - tastes very cheap
- The rooms are falling to bits (cracked paint, dirty carpets, duvets and blankets are very old, old tv's and old furniture).
- Black marks in bath sealer and the room just felt like it needed a really good clean.
- The food on the dinner bed and breakfast rate was not nice. The meat tasted cheap.

If you call room service they never pick up the phone, it just rings and rings. Reception are reluctant to help with even minor things (no remote control in the room) and are really arrogant and superior when they speak to you. You feel like you can't approach them at all, they snap at you!

A couple of the foreign staff are very nice (delivering room service) but the English ones were either very average or did not want to know. Staff seem un-motivated.

We stay at nice hotels a lot and I do try and keep in mind that this is an old hotel that costs a lot to run and that they have to make money, but basically it now feels like a 3 star hotel.

Myself and husband took a two day break to Barcelo (formerly Paramount) Majestic Hotel in Harrogate, Yorkshire, UK. We booked a half board deal for a very reasonable price. The food was exceptional, the buffet breakfast lovely and table d'hote dinner menu fabulous. Service was good. Bar prices sadly were astronomical!! A Bloody Mary and a Vodka and Mixer for £12.00. Needless to say we did not frequent the bar again. These bar prices are extremely over the top!! The hotel is undergoing major refurbishment and parts of the hotel are very tired and old looking, we were lucky enough to be allocated one of the newly refurbished bedrooms which was of a very good standard but I believe that some of the older bedrooms do leave alot to be desired. The hotel is in some 12 acres of beautiful gardens and caters alot to functions and conferences. It has a small swimming pool and gym and an onsite spa/beauty salon which was very busy and fully booked during our stay. We did enjoy our stay at the Majestic and Harrogate is a lovely place to visit with lots of shopping and Betty's Famous Tea Room which was a good experience.