We were booked in for a conference by the organizers. Upon arrival Wednesday we were told "sorry, no room, we're fully booked. And we've also had to cancel your room for Saturday night." We get did Saturday back and they did find us a smaller hotel at half the price, but . . .
On coming back Thursday our £120/night room, furthest but one from the lifts, clearly hadn't been occupied for at least a week. Staff shortages meant no assistance in bringing heavy luggage and conference material to the room, which was at least clean, but shabby, once aired. The plumbing & linens were functional, nothing more. The breakast was mediocre: watery eggs, leathery bacon. The one meal we ate, a banquet, was terrible and took nearly three hours - two servers for 200 diners.
In sum, ** quality at ***** price.
I didn't dare try the internet - £15/ day charge is my per month fee at home. At least the beer was cold. The staff was friendly but horribly overworked.
Stay anyplace else

The hotel is fine for a short break;rooms are basic but have everything you need;food and drink is expensive but there are ample eating and drinking establishments in Harrogate. I have stayed at this hotel on a number of occasions but I would never pay full price; I always search the net for the best offers.

I arrived at 10.30pm after a long journey from London and tried to order room service - the phone rang for 5 minutes with no answer. I then rang reception to be told they were closed till 11pm (despite the room service brochure stating there was full room service till 11).

When I finally got someone at 11pm they had hardly anything on the menu as they were low on stock - at least I got my 4th choice - not quite 4* service though !!

Singularly unimpressed

The Holiday Inn was just as all tend to be around the world! Apparently it has been refurbished quite recently so everything was still quite new. The room I had was very large and wasn't overlooked. The hotel itself is a 5-10 minute walk to the centre of Harrogate.

The hotel is attached to a large conference centre which can make the hotel very busy and the parking can be a little difficult with only a set down facility at the hotel.