stayed one night for a short break. Hotel corridors look tired but rooms quite contemporary. They forgot to upgrade the bathrooms. Our toilet system was a sani flow type, very noisy. Discovered all toilets in the hotel the same. Bath water did not flow away until the noisy pump got to work. Bathroom also needed more lighting. Can't believe this is a 4 star hotel.

Stayed here for one night on business. Hotel room was pretty small (even though it was a double). Room was dark, and the finish was pretty poor. Wonkey cupboard doors, wires showing instead of coved in etc. Generally a poor finish. Bathroom was big but very dark. Bath was generally grubby round the edges.

Worst was alot of the rooms overlook the central roof area. This has aircon units on which are far from silent.

If the rooms were as nice as the communal areas this would be a great hotel. The entrance is nice, the bar is fantastic, and the breakfast is great. Shame about the rest.

Don't be fooled by the slick PR about a makeover - it is less than skin deep. Our room was not large enough to swing a cat in, there was no heating in the bathroom, the anaglypta on the walls looked like it had been there for thirty years, there were wires trailing below the wall mounted TV, and the bathroom fittings were cheap DIY circa 1950. At breakfast we had to lay own own table from odds and ends left elsewhere in the restaurant. The cereal choice was cornflakes and all bran - that was it. And the fresh fruit was anthing but fresh. It was starting to bubble into alcohol in the bowl! At checkout I was in a queue of eleven with only one receptionist. It took 20 minutes to get to the front of the queue, and when I asked to see the manager the poor receptionist said that there wan't one on duty today! Took dinner at the Hotel du Vin next door - a world apart and four stars.

This was the second time we had tried to stay at this hotel - the first time was in November but when we arrived with friends, we were told they had overbooked us & they offered us a room at the Crown Hotel,with a £20 disount & a free meal in the Yorkshire hotels restaurant that evening & another nights free accommodation anytime in the following year! I thought that was very impressive by the Management of the Yorkshire Hotel. In November the meal in the Yorkshire Hotel was the worst meal I had ever eaten in a restaurant anywhere in the world - it was a good job it was free as I would have refused to pay for it.
We took up the hotels offer of our free night this weekend and was pleasantly suprised we had been upgraded to a Suite & the food in the restaurant was a massive improvement, it was very good.
The downside although we weren't in a position to complain, but if I had paid I would have been very dissappointed with the breakfast, it was very poor, little choice.
I was very impressed with the Yorkshire hotels Management & the treatment we received from them - Well done - that's great customer service.