I recently stayed at this picture-perfect hotel after attending a wedding in the grounds. Both the food at the wedding and the breakfast the next morning were delicious and the staff serving at the wedding were lovely. The views were perfect and it looked like an idyllic country hotel.
Ray, the owner, was pleasant and helpful. However, my stay at the hotel was marred by the rudeness of the staff serving in the main bar of the hotel and those serving breakfast in the restaurant the next day. Nobody smiled and they insulted a number of guests who had attended the wedding with their sarcastic comments. After the wedding, when one woman politely asked if they had the number of a local taxi firm, the bar staff, who were not inundated with customers at that point, said: "That's really not my priority right now."
At breakfast the next morning, we were told they were only serving a full English Breakfast - there was no choice. When the waitress took our order I asked for mine without the meat, as I'm a vegetarian, only to be told that I could "pick it off my plate" when it arrived. When I asked if they could just leave the meat off the plate in the first place, the waitress gave a huge sigh and stomped off to the kitchen. I've never seen anything like it.
The room was clean and nice with a decent-sized bathroom, but not worth the £110 we paid for the night. Apart from the Molton Brown products in the bathroom there was nothing to really separate the room from those in cheaper hotels I've stayed in. With a bit of customer service training for some of the staff and slightly lower prices this could be an amazing hotel but I left feeling disappointed.





Value
Location (e.g., convenience, views)
Check-in / front desk
Service



