Excellent stylish B&B. Great value for money. Breakfast was lovely and there is plenty of parking available. Only a short walk into Harrogate. Rooms are fairly small but have everything you need. Great customer service. I would recommend a visit.

Having planned a special birthday long weekend and checking the reviews for this hotel, we were looking forward to a relaxing and enjoyable time. So, after a tiring day which included a 4 hour, busy drive to get to the hotel, we were disappointed to find there was no record of our booking. Mistakes happen - I accept this. What was annoying was the thinly veiled implication that I can't organise anything and the error was on my part.. To be asked - are you sure it was this hotel?..... now, Bijou isn't a common name, I think I'd remember if I had booked The Swan Hotel in error! Subsequently the booking was found for the Saturday and Sunday rather than the Friday and Saturday it should have been - again to be asked if I was sure about the nights? (we both had to arrange time off from work so I think I know what days we needed to be booked in for). What I really didn't appreciate was the comment and I quote - 'I'm sure it's not your fault'. The 'but' was just hanging there unspoken. To be fair, accomodation at an alternative hotel was found for us which was appreciated however, a tip for customer relations from 2 experienced Customer Service people- just go for the straightforward - I'm sorry, there has been an error, what can I do, and leave it at that! Whatever you may think, what the customer thinks is important. It's a bit ironic to be posting a negative review when the reason for choosing this hotel was all the positives. Suffice to say, even though the reviews for the hotel are good and I'm sure it is fine - we won't be trying to book here again!

This has gone into our top five B&B's of the UK! Lovely food, great rooms and friendly service!

We stayed at the Bijou for a night for a mini break in Harrogate. There was plenty of car parking free although we did stay on a Monday night so it wasn't too busy. The room we had was quite small compared to what I had expected from seeing website photos, but really well presented with an amazingly comfortable bed, flat screen TV and nice extra touches that wouldn't always be provided e.g tea/coffee tray with biscuits and fudge, and bathrobes.

The hotel was very close to the town centre, only 5 minutes walk. We didn't see loads of Harrogate as only spent an afternoon looking round, but there were plenty of nice shops to browse as well as the obligatory visit to Betty's tea room! Alberts on Parliament Street was great for dinner and really well priced compared to a lot of the restaurants we looked at in Harrogate. There were also some nice pubs and bars nearby for a few drinks afterwards.

The breakfast at the Bijou the next morning was excellent, loads of choice for everyone whether you want fruit, cereals or a cooked breakfast. We had the full English and it was the best breakfast I've had, you could really tell that the bacon and sausages were locally sourced. The staff were friendly and although we didn't come into contact with them that often due to only staying a night, they were very helpful when we did. I would definitely stay there again but would request one of the bigger rooms next time.