arrived at 9pm went and had dinner straightaway as the restaurant shuts at 9.30 pm.
meal was disappointing as it was tasteless cold ,had a drink at the bar waited 25 minutes before got served (only 1 bar person serving) with a christmas fuction.
went to the bedroom and orderd room service waited 1 hour to get what you have orderd, the service was absolutley shambles
customer care none existant.
we paid £150 for the night including DBB .
we left at 5am but could not get breakfast the only way to get your breafast was to order through room service which there was a charge of £10 per head.
management none existent ,
do not stay in this hotel its a big con.
we have decided to stick to thistle hotels for good service and comfort friendly staff and you feel very welcomed.
stay well away and save your money.
edgar









Value
Rooms
Value
Location (e.g., convenience, views)
Cleanliness





