Stayed here for 2 nights on a business trip to Swindon. This hotel is old and in need of some attention.
On arrival I was given the card to access my room, I got to the room to find that the key wouldn't work. I returned to reception and they marched me back up to my room as if I didn't know how to use an access card! When we couldn't get the key to work she suddenly remembered that my room had a problem with the lock and told me to wait whilst she got me a normal key. The key arrived which was basically the master key to get me in to any room in the hotel (I managed to open a few colleagues doors to test it out!)
When I got in to the room, it was tiny with very dated decor, a dirty kettle and a faulty TV (It would not turn on!). The view from the window was the top of a car park and a run down office block. I'm not sure if any money has been spent on this hotel for years.
Only used the facilities for Breakfast which was very basic cold buffet with hot food available on request.
When we stayed this was a Thistle hotel so lets hope the new owners dig deep and sort this hotel out - its actually in a pretty good location. I've been back to Swindon since and avoided this hotel to use the Holiday Inn Express - this is basic as expected for an "express" but worlds better than the Thistle.
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