I booked an executive room and was frankly appalled when I was given a room that although large, ressembled something from 1979. It was located in a block away from the main hotel. The block smelt badly of damp and urine. The furniture in the room was stained, the curtains wouldn't draw together and the wallpaper was peeling. The electric heating was inadequate and the bed had a terrible cheap matress. I complained that I hadn't been given one of the very nice looking rooms on their website, but the place was full and they couldn't move me. I would have left, but it was too late at night to do anything. The breakfast the next morning did nothing to improve my mood. The restaurant has been refurbished, but it is uncomfortable, the tables are rocky, the breakfast is below average quality and there were no newspapers for single business travellers. The only redeeming feature of this place seems to be the staff who were all friendly and trying to be helpful. I felt sorry for them in the end

I Stayed for 3 nights as on business in the area andthe hotel is well situated as i prefer to be near but not in the town centre

There is obviously a big refurbishment going on at the moment. The Gym and leisure facilities have been completely re vamped since my last stay ,roughly a year ago. It Is now as busy and as well equiped as any exclusive club i have seen.Couldnt want for more, even squash courts and a coach on offer !!

The room i was given was clean bright and modern ( later discovered a number have been and all will be re decorated )

Wish i had discovered the menu earlier as the food really was excellent, good value too. The hotel will be opening its new restaurant and menu soon. If they have the same chef im sure its worth a visit .

There really is a lot going on, not everything is new or being changed. But certainly there is a push towards newer higher standards .
Will be interesting to see when its all completed

Most of all i liked the fact that all the staff were willing to do that little extra, a full conversation and good manners.
Would recommend the hotel for a business trip whether in a group or as an individual

Stayed at the hotel on the 8th October and what a thoroughly enjoyable experience. The hotel is being refurbished at the moment and the rooms are excellent. The staff were friendly and very helpful. The leisure facilities here are fab, and free to use for hotel guests. I will definitely be going again.

Had the "pleasure" of staying in this Hotel on business for 3 nights.

The rooms I was in was across from the main hotel building, and consisted of a 1960's construction which was in dire need of some upgrading. Think of the program "Crossroads" and that will give you a visual image if you need one. The room was cold, there were stains on the carpet, and strips of wallpaper hanging off the wall. Not a pleasant place to spend 3 evenings.

Most disappointingly cleanliness was a real concern. In the bathrooom there was hair in the sink, in the bath, on the floor with fixtures and fittings which must be at least 10 years old - and it showed! The shower head nozzles were also caked in gunk as well, and looked like it hadn't been cleaned in months.

Believe it or not, this is what you get in an "Executive Room" - wouldn't like to see condition of the standard rooms!

All in all, only book this hotel if you've nowhere else. At £85 a night it was vastly overpriced, and if they can't even get the basics like a clean bathroom then what chance does the rest of the hotel have?

The reception staff and bar staff were very friendly - probably the hotels one redeeming feature if the truth be told.