Stayed 2 nights here in mid Jan. Hotel is well located close to the motorway junction and blessed with a large car park. Not sure how long the hotel has been in current ownership but I suspect it belonged to another chain previously (possibly Crown Plaza)
Booking in was fine. Receptionist was pleasant and i was allocated a room on the second floor. The room was dissappointing- decor tired etc but worse of all- twin beds when i had specified a double! Straight on the phone to complain and reception dealt with my complaint very well and re-allocated me a room on the top floor. This had a "Crown" badge on the door and was far superior to my earlier room. Decor, furniture and bathroom all very pleasant.
Ordered room service on my first night and ate in the restuarant on the second night. Both quite acceptable in terms of service and food (the chicken with prawns in the restuarant was especially good). Service was brisk. I was in and out of the restuarant in 45 mins but as i was dining solo, that was ideal. Breakfast was also good- full cooked offering on a buffet basis. My only criticism was that coffee and toast was self service too when i believe this should be brought to the table by the waitress.
Had chance to use the leisure facs on the second day. Comprehensive but small. Facilities comprised of swimming pool, steam room, sauna, jaccuzzi, gym and treatment rooms. All somewhat challenged size-wise but again adequate.
Room was comfortable except for severe light polution. The curtains have large gaps at the sides and the orange lights from the car park make the room very well lit throughout the night. Perhaps a room at the rear of the hotel wouldnt suffer in this way?
I see that previous reports of this hotel have been less than complimentary. I can only assume that management have noted this and sought to increase standards. Whilst there is no "wow" factor here, neither was there much to complain about and i have stayed in a lot worse places.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway
I selected this hotel as a top choice for:
Business meeting / Event