Dirty water, unhelpful staff.........I stayed in this hotel with my mum for one night prior to getting a flight to Gatwick the next day.Upon arriving we were served by possibly the most dis-interested, unhelpful and rude hotel receptionist in the history of man. Why he has a job that is customer facing i will never know!! Before booking the hotel we had asked if they could reserve us a parking space as we were paying extra for parking there during our holiday. They said no they couldn't but the car-park was large and we would have no problem in getting a parking space. We did have problems in that the car park was nothing more than a bit of wasteland with enough space for no more than 20 cars max and we ended up parking next to what looked like an abandoned car next to a smoking point for staff - nice!!! After we had checked in, we went to the bar with the intention of ordering a bar meal but luckily before we did we realised where the food was coming from - through a set of disgusting dirty plastic curtains, behind which was the kitchen (see pic). We ended up going to Weatherspoons a couple of doors down in the end to eat. When we returned to the room, I went to have a shower. I ran the water and waited for it to heat up before getting under the shower, but before i got in I happened to look down into the bath where the water was running and noticed the water was orange........i then ran a sink of water to double check and it ran orange - the only way to describe it was that it looked like urine (see pics), it was absolutely disgusting. My mum went down to see the receptionist who told her that there had been a pipe burst that afternoon and that everyone was in the same position - we had not been told of this when we checked in and when my mum asked how we were meant to wash, brush our teeth, etc. The receptionist said that he would send maintenance, who never turned up and when i called down to reception he just said that there was no point in maintenance coming to the room as there was nothing they could do. He point blank refused to do anything and was rude and sarcastic. The only thing they did right was order a taxi on time the following morning and the night porter was actually quite helpful. We were however promised that upon our return to Gatwick they would provide us with the courtesy bus, but when we got back to Gatwick i was told upon calling the hotel that the bus was "out of order" and to get a taxi, which the hotel did in the end pay for. All in all I would say never to stay here, it needs condemning.

I got this as I wanted a rest before going home after a flight from Egypt.
Arriving at 2am in the morning I was not in the best of moods, and frankly found the service of the night porter very bad, like your room is across the car-park and its late, you are tired, I have nothing to do, but I am not going to assist you with your bags at all.
The room was OK, not good, just acceptable, after all I was only to be in it for 6 hours.

The breakfast, included may I add was sumptuous, great, massive and well cooked. Points for this.

The value overall, say 6 from 10.

It was just the attitude on arrival that screwed it for me.

I booked this hotel because I wanted the atmosphere of an old inn and we wanted to be near Gatwick. We were pleasantly surprised with the wonderful accomodations! The room and bath were spacious and modern. The service was great! In addition, Crawley was a interesting place to visit. I will recommend it to my friends!

Stayed here with the missus on an overnight stop over at Gatwick. Suffice to say we were worried having read the previous reviews but it was only £50 and only 1 night so we thought we'd keep an open mind.
We were pleasantly surprised. Our room was large and very comfortable. The front desk were helpful and friendly on check in and check out. Not much more can be asked really! The hotel itself is a bit tatty but if looking for good value on a stop over close to restaurants etc, then this is the place.