I stayed at the George for one night and slept very well. The room was clean and nice. It is a 16th century building so it has the expected strange stairs and added parts. Very nice pubs and restaurants within 30 meters from the hotel. Restaurant Blue India across the square was very good! I noticed a few obviously regular customers in the breakfeast room in the morning. I would go back anytime.

Robert
Oslo, Norway

We arrived in Crawley via train about an hour before sundown. The station was only a few blocks from the hotel so we walked through a nice town shopping area. On our stroll to the hotel we noticed plenty of food shops and of course pubs to choose for a bite to eat. There is a restaurant in the hotel as well. Apparently there was a Saturday market near the George because it was being unassembled when we arrived. The town was charming.

We were directed to our room upon checkin but our card key did not work. So we asked for another and it too did not work. The manager was able to open the door only with his card key. So we were instructed to have the staff open the door when we returned from dinner.

Our room was clean. The beds were comfortable. The TV worked. The bathroom was clean. The staff was friendly and helpful. A taxi was arranged to transport us to the airport the following morning and it arrived as expected.

Over all, we would stay again but arrive earlier in the day to see what was for sale at the Market.

This was the worst hotel experience we have sampled between us having travelled for many years and to many destinations. We experienced more problems in a single night stay here, than we have done at previous hotels staying for two weeks.

Having originally booked directly with the hotel over the phone (which in itself appeared difficult) we arrived at the hotel to find that we had no reservation on the computer system and for this reason were asked to pay more than was either agreed earlier or than was stated on the website when researching. During this conversation, we were told by staff at the hotel that they didnt advertise on the internet despite looking at them at the time of booking!

We had arrived at the hotel at 1 oclock in the morning and despite having our card details they still said we needed to pay! It was then that we had to go to a cashpoint to see if we could get a statement to show the money had come out!

We were told by staff including the manager that the price paid would cover leaving the car in 'secure parking' for the duration of our stay and a return transfer to Gatwick airport following our holiday.

On returning to England at midnight, we contacted the hotel to arrange our return taxi which we were told to do by the manager, only to be told that the price that we payed no longer included this extra and that their driver had left the company meaning that they had nobody available to do so. We were then told that we would have to get another taxi at our own expense, this costing us another 15 pounds.

It clearly states on the internet 78 pounds for a nights stay and 8 nights parking with free transfers on a bus! At one point we were asked to pay 109 pounds (i think this was on the third occasion of someone trying to charge us). We never once boarded a bus and the hotel knew nothing about the transfers or taking our car to a different car park.

On returning to The George, we spoke with the same staff member who gave us a different expalnation than he did the previous week. We stated that they wouldnt know who's vehicle was who's and if it had been damaged or stolen they wouldnt even know who the car belonged to! To which this member of staff stated that they were not responsible for our vehicle whilst we were away and that they do not offer secure parking, despite the company website saying that they do!

We even had to show them printouts from the website of the hotel of which they photocopied!! No details were taken of our vehicle and as a result had anything happened to it then they would have been none the wiser.

In total we were asked to pay on three separate occassions and on each we were given a differant price, rising each time.

The hotel itself was very poor and the organisation of the staff was a shambles. They had no idea what was going on and each gave us different information. The customer service was horrendous and once they had our money of which they tried to get as much as possible, they had no interest in our car or whether we were stranded at gatwick at midnight.

The room was a good size but was extremely tatty looking and the decor needed replacing long ago. This can be said for the entire hotel, which hardly gives a homely feeling and makes it hard to believe that this hotel would be attractive or appealing to anyone.

The only thing in this hotel's favour is the location as it is near to the shops and the pubs although this personally would be easily second to staying in an attractive, friendly hotel which this clearly is not.

Each time that I watch 'The Shining' from now on it will bring back the memories of staying at this hotel.

The whole experience was awful, we would recommend that no one visits this hotel and they are in some serious need of training and a severe understanding of what the hotel offers. They appeared to have no idea that they advertise on the internet which in itself explains it all.

My family owned this hotel from somewhere around 1795 until the 1840's. In the lobby are receipts signed by my GGGrandfather. Nobody there knows that, of course. It could have been a bit cleaner but the stay was nice both times we have been there. I recommend Crawley as a very nice place, easy access by train, close to Airport. Visit the town museum if it is open. Dine at the The Jubilee Oak pub several doors away.