Stayed the night before an early flight to Italy (our honeymoon). Unclear parking instructions (not enough space in the car park), no lift to second floor. Corridors are dingy, rooms slightly better. Shuttle bus to airport--booked for the times we wanted so had to go to airport at 5 in morning (for an 8-30 flight--you'd think they'd realise the morning was a busy time.....) At least we got on the bus--it was overbooked and they turned two off.... Pluses? Yes, there is one. The guy who took my room service order was polite, pleasant, efficient and we got exactly what we ordered.

we stay there for one night because we did't have a conection home at the same day.
There is no lift to the second floor. So if you have heavy luggage be prepared.
Cause we were arriving from India my wife was sick with diarrhea. At 11PM there was no water in the WC.
I went to the reception to complain and the recepcionist said that he received several complains about the same matter. At 01AM we had another room. The problem persisted after some minutes of using the water.
At 4:30 AM we leaved to the airport.
A night without sleep.

We stayed night prior to long flight. Everything from check in, bar, restaurant and transfer service was unfaultable. Could not believe how good it was for the money we paid. Staff were friendly and accommodating. We used the Meet & Greet Service and upon arrival back in UK, we had our quickest ever transfer through the airport (30 mins max) and was totally surprised and pleased to see our car all ready delivered and waiting for us outside the terminal doors.

We will certainly use the service again.

Stayed at this hotel for 1 night before going to Cuba on 20th October, while there we was woken up at 1am to a couple in the room next to ours fighting in which he was beating her up. This went on for 3 hours and the hotel staff did nothing, even after I notified them, and I got no apology.

When returning my car has been driven for 18 miles, and had a scratch in the car bonnet, which the hotel take no responsibility for any damage caused to your car, even though the car does not stay on hotel site hence 18 miles of driving, so make sure you read the small print before leaving your car keys with them.

Contacted the manger of the hotel since getting back and all I got was a list of reasons why its not there fault.

The rooms are ok, but need a refurb ASAP; I would advise anyone to not stay at this hotel.