First of all, I dont know why its called a Gatwick Airport Hotel this hotel is quite far away from the Airport. I thought since this hotel was so far away they should atleast provide complomentary shuttle service. The shuttle service will cost you 3 pounds per person each way. We chose to use the taxi service instead. The rooms were dated, bed was uncomfortable, the carpet in the room was dirty looking. Also there was a stong odor of some sort of smelly air freshner which made me sneeze all night. This hotel is not worth your stay.....look elsewhere.

5 of us stayed here for 1 night on 12/03/07, 3 rooms in total with 2 cars parked for 14 days.

Parking was easy...none of that re-parking your car in the correct zone nonsense.

Check in was a little slow but had no problems whatsover. We had to pay an additional day's parking as it worked out we would be parking there for 16 days and not the 15 days we had been permitted, but this was only approx £5.

None of us had any problems with our rooms - yes we knew it wasn't going to be the savoy but the rooms were fine and clean. Some of the decor was 'interesting' but who really cares if you're only staying one night. The beds were comfortable and the bathroom was in good order. Tea and coffee making facilities were included.

We ate that evening in the bar , the food and service was good.

Upon our return we had no problems picking up our cars and they were in the same condition we left them in.

Overall I'd say this hotel is a 3 star perfectly adequate budget option if flying from Gatwick and I would stay there again.

Just returned following a ten day trip to Las Vegas, i thought i'd send through another review for this hotel.
Having stayed here twice before and found no cause for complain, i requested that my travel agent book me in here again.
Despite the still mixed reviews on this site, i see no reason why i would want to stay anywhere else for a night before a flight. Check in staff very efficient and friendly...paperwork, car details and transfer times sorted in no time at all and off we go to the room. Ok, i do agree that the rooms are looking a little dated, but for one night they are perfectly adequate. Bigger televisions would be nice...they are tiny!! But does it really matter when you're only in the rooms for a few hours?
Check out, no problems..hand over your car keys and off on the shuttle bus to the airport ten minutes away. Upon your return, phone the hotel from the hotel shuttle courtesy phone and they come and get you. Once again only waited 5 minutes.
I can't comment on the food at the hotel as i've not eaten there. I'd found a Beefeater restraunt called The Dukes Head in Crawley Down on the internet so we went there..Great choice..ten minutes away, great food, great service, great menu...Highly Recommended!!!!
I still have found no fault with this hotel...I'm more than happy to stay there, and will do again when i next fly out of Gatwick.

I stayed at this hotel for conference and the whole thing was a disaster. Firstly, I couldn't book the agreed conference room rate as only one member of staff knew the rates and she was never there. Finally I booked on line (at a higher price) and received a receipt saying that I had paid in full. However, on arrival, I was told I hadn't paid and made to pay again - I will be watching out for my credit card statement. I complained to the duty manager but have heard nothing in response.
The staff were unprofessional and unhelpful. The rooms were worn and the beds uncomfortable. The wireless internet didn't work so the conference was a complete waste of time. The final insult was having to pay for the 'courtesy' bus.
Stay somewhere else!