Stayed at this hotel for a one night 'stay and fly' package. The hotel room was undoubtabley one of the most run down I ever stayed in. Smelt of smoke, dirty bathrom and very cramped - also took a good 5 minute walk to get to the lobby!

The general impression was that this room was in need of a revamp and quickly.

The rest of the hotel was fine, good breakfast and communial area and
parking straightforward.Be warned though that the airport buses back to the hotel only run once an hour in the evening so can end up waiting a long time to get back to your car.

Have stayed previously booking through Holiday Extras but booked direct this time and got a room in the Club area which was nicer and has internet access and coffee/tea machine in a small lounge. Reception ok and room was fine but tired, we ate in the bar as the restaurants seemed expensive - basic pub meals but tasty. Grounds are a nice bonus if you arrive early to take advantage of them, but the health club is disjointed from the rooms and a trek in the outside air following a swim.

The shuttle is £2.50 per person, each way - we didn't buy a return as the frequency was not very good. Ended up getting taxi back as 1 hour between pick ups - which cost us £11. This does add on to the expense - room was about £109, but for the peace of mind of being close to Gatwick before a morning flight and parking included we try to look at it as an extension to the holiday.

Food was good, especially room service which seemed the same quality as the restaurant food.

The room was shabby, but at least it was quite quiet. The staff weren't especially friendly or helpful. There was always a long wait at the front desk to get served.

The hotel charges £5 per day for parking, which seems greedy on top of what is already an expensive room rate given the standard of the rooms.

The hotel gym is in fact a separate leisure club (LA Fitness) outside the hotel precinct. But you do get to use it for free.

We stayed here the night after our wedding before flying to Italy on honeymoon. We chose it as the pictures on the website looked nice, it looked like a quaint country house hotel. On arrival we found surly staff and were pointed in the direction of our 'deluxe' room which we had expected to have a jacuzzi. No jacuzzi. We then went to reception and paid an extra £30 to upgrade to a club class room which we went and found - still no jacuzzi. Eventually my husband went and told the girl on reception and 3rd room lucky we were finally given a room with a jacuzzi! Other than this the room was fairly small, the food expensive and bland and the staff on reception the following morning were surly and rude. I would recommend anyone else looking for an overnight in Gatwick to try the Hilton or Sofitel, they are actually in the airport complex and much better hotels.