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Copthorne London Gatwick: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 79 reviews
79 Reviews
5.0 of 5 stars
13
4.0 of 5 stars
21
3.0 of 5 stars
10
2.0 of 5 stars
21
1.0 of 5 stars
14
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#17 of 26 hotels in Crawley
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 227
Description: Charming Hotel, incorporating an original 16th-century farmhouse, set in 100 acres in Sussex. This description is based on information provided by the hotel.
Address:
Copthorne Way
Copthorne
Crawley RH10 3PG
England
Check Rates: £80 ($160) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Copthorne London Gatwick

( 15-19 of 79 )
“I feel its underrated”

Copthorne London Gatwick

9 Jan 2008
1/1 found this review helpful

I cannot believe that this hotel comes so far down the list of hotels in Gatwick as its our favourite to stay in pre flight and we are always dissapointed if we cannot get in here.
I guess this is the reason for writing this review. Yes the place is not 21st century chic but this is part of its charm. I hate smoky rooms too but it will take time to get rid of all the smoke smell from some of these older hotels which have had smokers in for years...particulary this one with its woodwork and beams.
I have stayed in others around Gatwick including the Arora, the chequers, Ibis and the the Ramada..all a little souless and very often staff who speak little English.
Another thing I like about the Copthorne is the secure parking area, Its never been an issue yet in our last stay at another hotel dont recall which one our car had a big dent in the side door as the underground parking spaces were too close together.
I also love the cosy bar area.
Drinks are a little steep but we have a few and then usually get burgers or sandwiches on roomservice and get an early night.
Have to agree the shuttle buses could be a little more frequent and have at times waited for late scheduled buses in the morning but this is trivia.
I dont agree with previous reviews that this hotel is expensive, we have paid more at others for not half as good and this is a London airport!!
One last thing which you dont see very often is feedback from the management..good to see they are listening and acting on negative feedback, well done you!!
P.S. (will expect a good rate on my next stay) Only joking!!!!!

  • This TripAdvisor Member:
    • Liked — Cosy and doesnt feel like an airport hotel
    • Disliked — Waiting for the shuttle buses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rosieandjan's Summary
Date of Stay: January 2008
Travelled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: 05 December 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, People with disabilities, Older Travellers, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, pet owners, Families with Small Children
Was this review helpful? Yes No
Check Rates
Average price*: £80 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Disappointing in places . . .”

Copthorne London Gatwick

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2 of 5 stars
aldershot
26 Nov 2007

We stayed here for a dinner dance run by our social club and the event, meal and venue were really good although they need to organise somewhere else for the smokers to stand other than just outside the door.

The room and the bathroom were ok, but smelled of old smoke which was vaguely nasty. Otherwise it was clean, pleasant and comfortable.

Breakfast was a complete shambles and they seemed to be unaware of the numbers of people who were staying at the hotel which was odd. We had to collar someone and ask for tea and coffee after waiting quite a while - and then there was no breakfast on the buffet.

Breakfast, along with the strange man who kept knocking on our door and trying to clean our room well before our checkout time made this a disappointing experience in all!!

  • This TripAdvisor Member:
    • Liked — Nothing much!
    • Disliked — Breakfast facilities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
slugbreff's Summary
Date of Stay: November 2007
Travelled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: 17 August 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
Probably not
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
Copthorne_Manager, General Manager
(Management representative)
20 Dec 2007
The hotel sincerely apologises for the poor service levels that you received that morning. We had some staff sickness and unfortunately could not get replacements in time for this event. We have increased the number of chefs on the morning shift and the last few weekends have run smoothly. Thank you for taking the time to write your review, we appreciate the feedback and will endeavor to ensure that service levels are maintained to a high standard.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £80 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice hotel for function and charm”

Copthorne London Gatwick

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4 of 5 stars
East Texas
20 Nov 2007
0/1 found this review helpful

Charming hotel that also has plenty of function.

Old English grounds and outer facade, yet maintains modern rooms and conveniences such as: TV with clock, High speed internet (xtra fee, but fast), room service, quality bathroom and spacious room.

Bus transportation on regular schedule to/from Gatwick airport (2.50 pounds each way).

My stay was for a 2 night business trip and I was quite comfortable at this hotel. Would stay again if in same area!!

  • This TripAdvisor Member:
    • Liked — Great Room!
    • Disliked — Nothing close by.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TexasRay's Summary
Date of Stay: October 2007
Travelled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: 04 May 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, tourists
I do not recommend this hotel for:
Young Singles, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £80 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Stay elsewhere!”

Copthorne London Gatwick

5 Nov 2007
0/1 found this review helpful

Stayed at this hotel for a one night 'stay and fly' package. The hotel room was undoubtabley one of the most run down I ever stayed in. Smelt of smoke, dirty bathrom and very cramped - also took a good 5 minute walk to get to the lobby!

The general impression was that this room was in need of a revamp and quickly.

The rest of the hotel was fine, good breakfast and communial area and
parking straightforward.Be warned though that the airport buses back to the hotel only run once an hour in the evening so can end up waiting a long time to get back to your car.

  • This TripAdvisor Member:
    • Liked — the food
    • Disliked — the room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cathersm's Summary
Date of Stay: October 2007
Travelled with: Family with young children
Visit was for: Romantic getaway
Age group: 25-34
Member since: 13 November 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
People with disabilities
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
Copthorne_Manager, General Manager
(Management representative)
20 Dec 2007
We are sorry to hear that your stay at the Copthorne Hotel London Gatwick was disappointing due to the condition of the room that you stayed in. We appreciate that a small number of our rooms are dated and we have a comprehensive program in place to improve standards which this is now the hotel’s priority. Thank you for taking the time to write your review, we believe it is important for us to have feedback.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £80 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Park and Ride Gatwick hotel - functional, transfer not frequent enough”

Copthorne London Gatwick

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3 of 5 stars
High Wycombe, United Kingdom
11 Oct 2007
1/1 found this review helpful

Have stayed previously booking through Holiday Extras but booked direct this time and got a room in the Club area which was nicer and has internet access and coffee/tea machine in a small lounge. Reception ok and room was fine but tired, we ate in the bar as the restaurants seemed expensive - basic pub meals but tasty. Grounds are a nice bonus if you arrive early to take advantage of them, but the health club is disjointed from the rooms and a trek in the outside air following a swim.

The shuttle is £2.50 per person, each way - we didn't buy a return as the frequency was not very good. Ended up getting taxi back as 1 hour between pick ups - which cost us £11. This does add on to the expense - room was about £109, but for the peace of mind of being close to Gatwick before a morning flight and parking included we try to look at it as an extension to the holiday.

  • This TripAdvisor Member:
    • Liked — Ease - 15 mins to Airport
    • Disliked — Infrequent transfers - not included in price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anniepan's Summary
Date of Stay: October 2007
Travelled with: Spouse / significant other
Visit was for: Other
Age group: 50-64
Member since: 08 June 2004
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: £80 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Copthorne London Gatwick

( 15-19 of 79 )
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Copthorne London Gatwick Address

Copthorne Way | Copthorne, Crawley RH10 3PG, England