The room was terribly run down (furniture was worn and scratched and just crappy) and so small and cramped we had to stack our luggage in the corner (international travel so we had three larger cases) and two people could not pass each other at the foot of the bed it was so close to the wall. There was maybe 18" on one side of the bed. The wardrobe was tiny and not very useful and there were no real drawers in the room so every time we needed something we had to bring all the cases out and sort through and then back to the stack behind the TV. We needed a Ironing board and had no place to store it except propped against the wall behind the door. Bath was VERY SMALL and if I was a large person I could not have stood in front of the sink to look in the mirror but it was more modern that the room. Because of the wear and general threadbare nature of the room it seemed unclean although that may not have been the case. We had just stayed at the Nutfield Priory for several days and that place was amazing and with breakfast comparable to this room. I would never go back. My travel partner stayed there for business travel several times before and was embarrassed and shocked at the room we were given because he had not experience the real low level that we had that trip.

Needs serious refurbishment, but the price is right.
However had to use the room phone to call a Mobile, as I had no signal on my phone. On phone 10minutes, I was charged over £28.00.
They would accept no complaint--hotel policy.
I felt Ripped off, and left with a bad taste.
Go somewhere else, there are so many better place to stay.

Stayed here approx. 20 years ago and the decor is exactly the same as it was then - but now it is tired in places and in need of a refurb/re-design.

This hotel is fine for a pre-flight departure, as the location is ideal to reach the airport.

We had a standard double room in the old part of the hotel. The bed was a "meet-in-the-middle" type... it was old and too soft, not the most comfortable night before a long haul flight the following day! No complimentary bottles of water to be seen, nothing in fridge, but they did have tea/coffee making facilities beside the bed.
The room was very hot and stuffy (reminds us of the Travelodge's we have experienced). The air conditioning didn't appear to make any difference and rattled all through the night. We did open the windows, but having a small piece of thin rope to prevent them from being opened too far, we decided being opposite the Car Park, we are security conscious, so we closed them and just put up with it!

The bathroom, very small, dated but functional. The shower fitting is in the bath and we noticed there was water literally running out of the tiles - that explains why there was black mould in places.

We had a meal in the "Brasserie" which was buffet style, so you had a great choice of hot and cold dishes.
Breakfast - also very good, plenty of choices from continental to good ole English style!

The Bar area, very cosy and Reception area very large and ideal for social gathering.
Overall, we would stay here again, but would enquire if they had a room which looks like one they show on their website.

Stayed here recently on one of their Weekend Breaks. We initially booked a King Club Room, but decided to upgrade to one of their 3 'Presidential Suites'.

Since our previous stay, you now have to pay £5 to park overnight, even as a residential guest - which I think is an absolute cheek!

Check in was prompt and polite and we were directed to our room - a few doors along from The Brassiere. Good sized room. The seating area has a decent sized 2 seater settee and table and 4/5 chairs. As well as a desk and chair for office type use. TV was rather old looking, but did have satellite channels as promised - freeview I think. General décor was ok.

The mini bar was supposed to be fully stocked, yet there was only 2 soft drinks and a bottle of water in there! However, these were complimentary!

There is then an archway that leads through to the 4 poster bed. Here there is another TV, with same satellite channels. Remote control can be used for both TVs. The radiator in the bedroom did not work, but the one in the lounge did. Thankfully it was not too cold!

There is an ample sized wardrobe with trousers press and ample hangers. However, no sign of the iron and ironing board, as mentioned in the description!

The bathroom was a reasonable sized, but not as big as expected for the style of room. The tiling looked very amateurish in places! Obviously a modern bath/shower attachment had been fitted and the tiles surrounding were cracked badly! The spa bath is just a normal sized bath, with jets and although doubled ended, so that two could bath, given it's size, made it very cramped indeed! The rather worrying thing, was that the water that was running into the overflow sounded like it was running straight under the bath! Yet we couldn't see any sign of any water coming out from under it and into the bathroom, so goodness only knows where it was going!!

There is a shaving mirror by the sink, that was fabulous - magnified. Even though the bulb in it had blown, the other lighting around the sink area was quite adequate.

All in all, I don't think I'd pay the extra for a suite again and would stick with their King Club Room instead, which is a similar size, if not larger, has a larger bathroom and a bigger spa bath!! As well as a seating area - 2 seater settee and coffee table!

The other benefit is that as a 'Club Member', you get to use the Club Lounge, which has free internet access, newspapers and complimentary refreshments - tea, coffee, soft drinks, as well as biscuits, fruit and yogurts! There is also complimentary continental breakfast if you want it.

After our complimentary Champagne Cocktail in the library bar, we ate in the Lion D'or Restaurant (there was a Dutch and/or Polish convention going on and The Brassiere looked quite busy and noisy), and found the food and service excellent - and the set meal was not much more (£27.50 for 3 courses, plus coffee and mints) than if we'd eaten in the Brassiere. Obviously like most restaurants, they make up the money in drinks!! The wine we had was £18.50 a bottle and the bottled still water over £7!! As for dress, my hubby wore jeans with a smart shirt and jacket and that was fine.