Stayed 2 different nights, both before a morning Gatwick flight.
The hotel lobby is great and the staff was helpful. The convenience of walking right in to the South terminal is worth any minor flaws this average business traveler's hotel may have.
Our first room was a standard King N/S. It faced the highway away from the runways. Pretty quiet, but my wife said she heard a few sirens through the night. The room needed an update. It was clean enough, but the carpet is worn. No iron was provided in the standard room, but there was a trouser press that did nothing for my wrinkled clothes. The bed was comfortable and we slept well.
Second night we checked in late and got moved up to a Superior room since it was the only N/S room left at no additional charge. This one was bigger and a little better appointed than the first room. Same carpet, but not quite as worn. Upgraded TV (LCD instead of tube) and granite countertop in the bath. Same comfortable bed with fluffy pillows. Slept great.
If they'll update the rooms, they'll have a great hotel for making a quick exit from London. Until then it's an average business traveler style hotel, but that convenience is worth the extra money to me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC