After a disaster with another hotel, we rang the Alexander House to see if they had a room for one night. They did and it was absolutely lovely.

The room was comfortable, but the bathroom was something else! Beautiful mosaic tiles, enormous bath with a waterfall tap, huge shower enclosure, two sinks - what luxury.

We booked our evening meal in the more informal Reflections Brasserie. The restaurant had modern, stylish decor and our table overlooked the courtyard which contained an unusual colour-changing wood fire. The food was excellent, well presented and delicious.

This was an expensive, but luxurious overnight stay.

We stayed here for a night before starting our honeymoon. There were things about our stay that were excellent - a lovely meal, an amazing
massage in the spa and a prompt and very early morning breakfast - although with coffee rather than the tea we had ordered! - a bit harsh at 5.30 a.m!

However, I would agree with the last reviewer that the stay was ok but not quite the luxury we had hoped for. There were no nice touches like tea and coffee in the room - you were asked to request this, which we did, 3 times before giving up. The spa and restaurant were both very cold, the restaurant, despite heavenly food, a bit lacking in atmosphere and warmth in general, and drinks were very overpriced. The room was small and was located above the spa so suffered from noise from the extractor fan that kind of ruined the ambience. Lovely to have access to a DVD player, but offerings were dire - literally nothing on offer that a person would want to watch.
I hate to be a whinging moanbag - and in honesty, it was a really attractive place with some good selling points. However, it could be so much better with a little more attention to detail. I think we may have got more from the experience had we been staying longer and could have enjoyed the facilities and grounds, but this wouldn't have stopped us from being a bit disappointed with the room and some areas of service. I've found far better service and comfort in less expensive hotels, so walked away with a sense that Alexander House has a little bit of a lofty view of itself, without the willingness to go the extra mile.

Took my partner for a one night Valentine's Day break at Alexander House, in a Superior Spa bedroom.
The good : friendly staff, good food and service during dinner, an impressive (and impressively clean) bathroom and the spa is very well designed and attractive.
The bad : The "superior" room we were in was one of the smallest hotel rooms I have ever stayed in. (My partner and I are regular visitors to Seaham Hall, and the rooms of equivalent price at Seaham are much larger, and better equipped and furnished.) While service at dinner was prompt, the same couldn't be said for service at breakfast, which was quite slow - and the supplementary £12.50 per person for the cooked breakfast is extortionate given what you get for it. The spa policy for guests was a little mean - guests may only use the spa from 3pm on the day of arrival to 11am on the day of departure - by comparison, Seaham allows guests full use of the spa on both days.
Finally, this hotel did what is for me, unforgivable - in spite of my having paid for over half the price of our package a month in advance, I was asked for a credit card, from which a swipe was taken, at check-in. This is just insulting - I dislike hotels which greet me with the assumption that I can't afford to pay the bill!
It's a pleasant enough hotel and spa, but for me was overpriced compared to the competition, and there is really nothing special to mark the rooms out from your average business-class hotel.

We stayed here for the first night of our honeymoon - before flying out the next day from Gatwick.
We booked our package directly with the hotel and booked a celebration package which included dinner, bed and breakfast for us both and champagne on arrival. The cost of the package was £250 for us both.

We arrived at the hotel early - at about 11am and our room was ready for check in which I was impressed with. Check in was seam-less and our room was beautiful - overlooking the gardens. Not long after we arrived champagne was delivered to our room. As we had got married the day before we were exhausted and didn't have the energy to use the spa facilities, so we chilled out in the lovely room and gorgeous bathroom.

We ate lunch in the brasserie - our only complaint would be the very "stand-offish" dress code which was referred to in the hotel booklet in the room. It stated that there was a strict dress code which would be enforced in the bars and restaurants, no denim or sportswear. This put us off a bit as we thought it was very stuffy. We reluctantly changed out of our (designer) denims and went down for lunch only to find that almost everyone else in the restaurant was wearing jeans or trainers or padding about in their dressing gowns. This was a bit annoying. Either you have a dress code, or you don't.

We ate in the hotel that night too and the food was gorgeous. The staff and service were very good too. I would have no hesitation in recommending it to friends. It is a beautiful hotel and I would love to return.