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Premier Inn Gatwick Airport - South: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 17 reviews
17 Reviews
5.0 of 5 stars
1
4.0 of 5 stars
9
3.0 of 5 stars
4
2.0 of 5 stars
2
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#11 of 26 hotels in Crawley
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Address:
London Road
Lowfield Heath
Crawley RH10 9ST
England
Check Rates: £55 Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Premier Inn Gatwick Airport - South

( 6-10 of 17 )
“Bad start to holiday thanks to Travel Inn Gatwick South!”

Premier Inn Gatwick Airport - South

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2 of 5 stars
Hampshire
9 Nov 2006
5/8 found this review helpful

Always stay here the night before a holiday as it starts the holiday early and removes any traffic worries on route to catching a plane.

However, this time, I had eaten one of the chef's 'specials' in their restaurant. Within two hours I was up with an upset stomach.

Didn't think more about it until the morning when I'm getting on the plane. Had another bout and being on a plane like this is not funny. Was off my food all day and so this ruined my first day in Lake Garda.

Wrote a letter to complain and this is where they cheesed me off....I got a reply back 'weeks' later explaining that they had carried out tests and got the all clear. Well you would wouldn't find anything now would you...testing things weeks after it happened?!

Anyway, credit to them for making an investigation. However, rather than stick to their guarantee that you'll get a decent nights sleep or your money back, they went on to say that it is more likely that my bad stomach was as a result of something else and refused any recompense.

I thought about writing back to explain I didn't accept their decision and it was quite clearly their bad food...but realised I was probably going to get nowhere.

So, I'm going to do the worst thing that they could want...promise never to stay in a travel inn again 'anywhere' and spread the word on review sites like this.

OK, so I'm not going to make a big dent in their profits by doing this but bad press can be more costly sometimes. They would have been better gracefully declining...even if they wanted to say that they didn't think it was them, a decent business would still accept responsibility and give something back for the sake of customer relations and I would have been happy and go back to them.

In summary, good place to stay for the price, but the moment you have a bad experience, don't expect them to welcome the criticism and don't expect them to stick to their money back promise!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbott1's Summary
Date of Stay: November 2006
Member since: 09 November 2006
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Average price*: £55 (year-round)
“Rooms unbearably hot and unbearably noisy”

Premier Inn Gatwick Airport - South

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1 of 5 stars
South Coast, UK
18 Oct 2006
5/7 found this review helpful

What a terrible nights sleep - well I never had more than 10 minutes sleep, would have been better commuting from home at 3am!

Room was far too hot. They supplied an inadequate fan which barely stirred the air. If you open the window the nearby motorway/A Road makes sleep impossible.

Worst the sound proofing between floors is terrible - woken at midnight by the family upstairs arriving and going to bed. Woken at 3.30am by them getting up. Every foostep heard perfectly.

Terrible, horrible place - better kip on the airport floor.

  • This TripAdvisor Member:
    • Liked — Location in airport
    • Disliked — Horrible noisy hot rooms
    • Any tips/secrets for future travellers? — Don't go - stay anywhere else seriously anywhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin_SouthCoast's Summary
Date of Stay: August 2005
Travelled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: 18 October 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other
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Average price*: £55 (year-round)
“Very comftable”

Premier Inn Gatwick Airport - South

2 Sep 2006
2/2 found this review helpful

This hotel is in a good location for Gatwick Airport.

It is walking distance to the North Terminal, but should you have luggage or are travelling to the South Terminal, there is also a bus service that picks you up from outside the main door of the hotel, and runs every 20 minutes at peak times, for £2.50 per adult.

The rooms are big and spacious, and have tea making facilities. The food in the restaurant is well priced and varied, although it can get busy, which is to be expected.

Staff are friendly, and provide more tea etc if required.

  • This TripAdvisor Member:
    • Liked — Location and value for money
    • Disliked — The smoky bar/lounge area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intrepid_Explorer82's Summary
Date of Stay: August 2006
Travelled with: Spouse / significant other
Visit was for: Other
Age group: 25-34
Member since: 02 September 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, Girlfriend getaway, People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
A romantic getaway, Great pool scene, pet owners
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
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Average price*: £55 (year-round)
“creepy!”

Premier Inn Gatwick Airport - South

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2 of 5 stars
Detroit, MI
23 Aug 2006
1/4 found this review helpful

When one has to request a sheet for the bed... not a good sign. And, while the shuttle to the airport was on time, the wake up call was 15 min. late!
Hallways were cramped and dark, no air flow, and kinda smelled funky.

Nearby pub- very good service. good food as well.

I was very happy to leave.

  • This TripAdvisor Member:
    • Liked — near airport. leaving.
    • Disliked — having to sleep in the bed in the room.
    • Any tips/secrets for future travellers? — choose another hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
av01bps's Summary
Date of Stay: July 2006
Travelled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: 27 April 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, Girlfriend getaway, People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
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Average price*: £55 (year-round)
“A Gatwick Jewel!”

Premier Inn Gatwick Airport - South

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4 of 5 stars
Near Nottingham
1 Aug 2006
7/8 found this review helpful

Well, well, well. Firstly I must thank all those that go before me. Thanks to your reviews I booked my family into the hotel before we flew to Orlando.

Lets get everything out in the open. I have stayed in many hotels around the Gatwick area. Much of which remind me of a spaghetti western ( The Good, The Bad, and The Ugly!).

This however was more "The Jewel in The Crown". (Trying to keep a theme going here!)

Lets not overstate anything. The Hotel is a Premier Lodge, and thus the rooms are clean and adequate, not luxurious, but perfectly acceptable.

The real find is the Gatwick Manor it is situated on. Full of history, and so English, it could be a tourist attraction. Excellent food, enchanting rustic surroundings (plus the odd modern bit unfortunately). Service efficient, although a few extra smiles would be welcome (it can get a bit pressurised later on)

Go to dinner early as it does get very busy mid evening, even on a Monday!

My family thoroughly enjoyed our stay here, coaches were spot on for transfers, and it was a super start to our holiday.

Next time I fly from Gatwick, no contest, and for under £60, its a steal.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gateford_Family's Summary
Date of Stay: July 2006
Travelled with: Family with young children
Visit was for: Other
Age group: 35-49
Member since: 16 August 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
Was this review helpful? Yes No
Check Rates
Average price*: £55 (year-round)

Reviews of Premier Inn Gatwick Airport - South

( 6-10 of 17 )
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Premier Inn Gatwick Airport - South Address

London Road | Lowfield Heath, Crawley RH10 9ST, England