Always stay here the night before a holiday as it starts the holiday early and removes any traffic worries on route to catching a plane.
However, this time, I had eaten one of the chef's 'specials' in their restaurant. Within two hours I was up with an upset stomach.
Didn't think more about it until the morning when I'm getting on the plane. Had another bout and being on a plane like this is not funny. Was off my food all day and so this ruined my first day in Lake Garda.
Wrote a letter to complain and this is where they cheesed me off....I got a reply back 'weeks' later explaining that they had carried out tests and got the all clear. Well you would wouldn't find anything now would you...testing things weeks after it happened?!
Anyway, credit to them for making an investigation. However, rather than stick to their guarantee that you'll get a decent nights sleep or your money back, they went on to say that it is more likely that my bad stomach was as a result of something else and refused any recompense.
I thought about writing back to explain I didn't accept their decision and it was quite clearly their bad food...but realised I was probably going to get nowhere.
So, I'm going to do the worst thing that they could want...promise never to stay in a travel inn again 'anywhere' and spread the word on review sites like this.
OK, so I'm not going to make a big dent in their profits by doing this but bad press can be more costly sometimes. They would have been better gracefully declining...even if they wanted to say that they didn't think it was them, a decent business would still accept responsibility and give something back for the sake of customer relations and I would have been happy and go back to them.
In summary, good place to stay for the price, but the moment you have a bad experience, don't expect them to welcome the criticism and don't expect them to stick to their money back promise!









Location (e.g., convenience, views)
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