This looks and feels like an old Stakis property taken over by Hilton but the young duty manager assured me it had been in the brand for 20 years. If so, it must be very low priority within the Hilton group for refurbishment because it's long overdue - the rooms are clean and tidy but dated, and the bathrooms with vinyl floors, old sanitaryware and underpowered showers are really 'lodge' standard rather than 4 star hotel.
However, it's a very inexpensive hotel and as conveniently located as anything else in Milton Keynes, by which I mean the place defies all map-reading, landmark-spotting or logical attempts to find it, such is the lunacy of a road system flanked only by swards of grass and trees, with no housing or shop 'frontage' to the roads, everywhere looks alike. Don't come by night without sat-nav.
Parking is free and adequate, even on the weekend of the MK marathon - and the hotel reception and restaurant staff are pleasant and as helpful as they can be, given the limited facilities here. Both the health club (LivingWell staffed and operated which accounts for the disinterested staff and unheated jacuzzi) and breakfast buffet are on the small side - very little ripe fresh fruit but the usual selection of 'full English' and cereals.
The toasting machine has a framed printed sign beside it "please put bread through only once". The obvious rejoinder to management is please set the damn thing so it makes 'browned' toast in one cycle. I never understand why hotels can't get this right, but putting a sign beside the inefficient toaster makes it even more irritating.
Being a HiltonHonors Gold member, I get free breakfast and Wi-Fi, but I'd be narked if I paid the exorbitant rate for either - and I'm taking the rating down from the 3 stars it deserves to 2 for this alone.
Also, on checking in to room 214, I noticed a substantial patch of damp on the wall, and some messy repair to the plaster in the ceiling bulkhead. The wallpaper was lifting and some black mould clearly evident. When I called the duty manager, he was there in minutes and - although obviously well-rehearsed in his "thank you for bringing this to my attention" operations-manual routine, equally prompt in changing my room. He SAYS he'll take the room off sale until the problem's fixed - so if you get 214 and it's still dodgy, raise a huge fuss.
Ask to see the room before taking your luggage upstairs, and ask how recently it's been decorate...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Thank you for your feedback on your stay with us at Hilton Milton Keynes. The hotel has indeed been within the brand for 21 years now.
We do work hard at maintaining our product and have several projects underway at present which should help with some of the areas that you have highlighted.
I have asked the Food and Beverage Manager to look at the toaster to get the best possible setting to meet the preferences of as many guests as possible.
Thank you once again for your feedback and I do hope you choose to stay with us again if you visit the area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC