This was a last minute booking for business purposes and not my first choice. It was a large chain however and the room rate was £115 per night (although this was discounted by my Employer) so I was expecting a pretty decent experience.
I was disappointed from the start though. You have to pay extra for parking - I can sort of see why they do this as it is a central location but it should be included in the room rate. Ramada - please note that customers HATE lots of extra and hidden charges.
Reception was chaos and I was made to feel like an interruption. There was someone painting the actual reception desk which did not help and after waiting a few minutes for someone to actually check me in, they answered the phone 3 times during our interaction which was very rude and unacceptable.
As I made my way upstairs and along the corridoor, I felt as if I had entered a 1970's universe, very dated and very worn decor - defo in need of a refurb! My room had the word 'studio' on the door - not sure if this is relevant or if these are older rooms?
Anyway, my room was just as old fashioned and in need of updating. There were stains on the carpet, furniture was damaged, holes in curtains (I'm sure you get my drift). Facilities were reasonable, TV, shower, iron, trouser press etc but again, they had obviously seen better days. It was not a great layout as the hair dryer is fixed in a cupboard so you have to stand up to dry your hair.
The room looked out over a cricket pitch and was on the first floor. It was very warm and as I opened the window, I was met by a pile of cigarette butts as people had obviously leant out of the window to smoke - not a great sight.
Not sure if there were staff shortages but it took me 3 attempts over 20 minutes to get through to room service to order my dinner. When I did eventually speak to a person, she was clearly stressed and not at all polite. To be fair though my food came quite quickly (about 20 minutes) but I was disappointed with the overall quality of the food - it was only a Panini which the menu said came with Salad, Coleslaw and Crisps. Sadly, the Coleslaw was missing and the salad was brown but the Panini was edible (just).
I planned to do some work during the evening on my laptop - most hotels offer free WIFI these days but not this one!! It was £5.99 for an hour so out of principal I decided against it.
It was quite noisy during the night, I could hear the room above, noise in the corridor, constant church bells and the toilet of the room next door.
Breakfast was quite amusing - I had put the usual card on my door handle the night before which was for a standard continental breakfast of Toast, Croissants, Pastries and then you had to select extras such as Tea/Coffee/Juice and Cereals. When my breakfast arrived on a tray, there was just fresh orange juice and coffee. I asked where everything else was and was told that he did not do Breakfast very often and did not realise that I wanted the Toast & Croissants - he had literally just brought me the added extras I had ticked. He did quickly rectify this and after 10 minutes I finally had some toast.
So overall, not a bad experience, but not great. If my employer were not footing the bill, I would have refused to pay the full amount - I have stayed in much nicer Travel lodges or Premier Inns. I like to think that usually you get what you pay for but in this case I'm sad to say that you don't.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 May 2012
Thank you for your feedback regarding your recent stay.
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The hotel rates do fluctuate (as with most hotels) depending on how busy we are for that6 time. We do however offer some very competitive rates during our quieter times or through advance purchase bookings.
We do have a number of very different types of rooms within the hotel and if a certain room is unsuitable we will always do our best to offer an alternative, my apologies if this was not possible on this occasion.
We do offer complimentary WIFI in public areas within the hotel.
My apologies for the room service mix up, I am pleased this was resolved and your comments have been forwarded to the relevant department.
Thank you again for the valuable feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC