My stay started on Sunday the 3rd of June 2007. I was with a work party, and I was due to stay for about 5 days.
I arrived at the hotel at around 5.30pm on Sunday, and immediately I noticed that the area in which the hotel was situated, was obviuosly not the best ( it was probably the worst located hotel I have stayed in ).
I immediately removed any valuable items, and my Sat Nav from the car and transferred them into my room which was situated on the first floor. On that Sunday it was particularly hot, and I decided to keep my room window open to get that much needed airflow. At around 7.45pm I decided to go to dinner, and I stayed out of my rrom til about 11ish.
The next day I was due to go to my training which was about 2 miles from the hotel, and I also decided that I would use my Sat nav to guide me there. When I searched my bag, I noticed it was missing. I immediately notified the hotel who then passed on the info to the local police.
That evening, I was questioned by the police, and i had to give the particulars etc.
I checked the hotel literature, and I cant remember anyone telling me about the safety of my belongings.
I tried to speak with the hotel manager, but he was unavailable, but the asst. manager was there, and I spoke to her about the state of play regards insurances or the hotel replacing the product. The asst. manager reassurred me that I wasnt to worry and that the hotel would replace any item that had been stolen, and that the hotel manager would confirm this prior to my departure.
I spoke with the manager the following day. He was totally unsymapathetic, and quite blunt in saying that 'the hotel had no insurance for this, and that I would only be covered if i fell out of a window or something.'
I would reccomend that you do not stay at this hotel because their Customer Service is shocking, and that their management only, it seems, care about you if you dont cause an issue.
On the plus side though, I must thank hotel staff; Amy, Monica, and in particular sabine who were helpful, pleasant, and great eye candy!.






Value
Check-in / front desk
Service




