I had to spend 3 nights in Manchester for my company and they selected the Hilton Deansgate for proximity to the meetings I was attending. On the map I was a bit disappointed that it seemed far away from the main city centre, but actually it was a 10-15 minute walk to the Arndale centre, and a free bus in provided in the city to make it even more accessible.
The building is impressive, 23 floors of glass tower. However what really made this hotel were the staff. The service was friendly, welcoming and impeccable. They were all very genuine and couldn't do enough for you.
Check in was fast, friendly and informative, all the lobby staff were very attentive, with a genuine feel of customer service.
I stayed on the 15th floor, and when I entered my room it was a breathtaking full glass wall window over the city. Room was spacious, air conditioning perfect. Very comfortable bed, electronic mini bar, flat screen tv, tea coffee, hairdryer etc.
The room and bathroom were spotless. Bathroom was modern with shower over bath, lighting was bit bit dark and "mood" driven, could do with a bright light over the vanity mirror for shaving and make up!
I used the Beauty services in the hotel, they were extremely professional and friendly, and able to fit me into their appointments on my arrival. The gym was very well set up and seemed to be very popular. There is a swimming pool which another colleague recommended.
The Cloud 23 bar was fantastic, but very busy - a separate elevator takes you to the floor. Guests of the hotel get priority entrance.
Breakfast is served in the lobby restaurant, it was a very pleasant place to eat, not too busy on any particular morning.
The choice was fantastic, a classic English breakfast (my much missed black pudding!), cereal, continental choices. It was well stocked and everything looked and tasted great. Staff were very attentive, quick to bring coffee, tea, juice and clearing away efficiently.
I had forgotten to bring a convertor plug, and I was lent one by the concierge, I left it in my room and was told not to worry about going back to get it on check out.
The Hilton had everything I'd look for in a hotel and I had a really wonderful stay - especially for a work trip! I'd highly recommend to anyone, and will definitely take my family back for a city weekend trip.
The higher floors get a great view. The lifts are fast and plentiful, so it's not a huge problem...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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I would like to thank you for taking the time to complete this review and for sharing your detailed positive comments with everyone.
I am really pleased that you enjoyed your stay with us and that our service, standard and team members were all to your complete satisfaction throughout your stay.
Thank you once again for your wonderful comments and the team and I look forward to welcoming you back as a business or leisure guest in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC