The rooms are clean and stylish, yet small (standard size for Paris). There is Wi-Fi, but only within the lobby area. The hotel is situated about 15 minutes by car and 10-15 minutes by subway from Paris center and it is located in a very dark industrial area – not very safe for strolling around by your self. Extremely bad service, almost like the staff are programmed not to take care of their customers and think for themselves at all, both in reception as well as the administrative personnel.
We pre-booked our stay for a business trip of 5 people a week ahead and by the time the fifth person was about to check in the room was gone. We asked them to call the manager, which was a tremendous problem for them it seemed and the only answer we got was that they could book him into another hotel, which was “only” 20 minutes away - by car, with the explanation that they were fully booked. We showed them receipts of our 5 rooms booked and they even found the booking in their computer, but still didn’t manage to solve the problem.
He ended up sharing room with a colleague and we still ended up paying for the room we never got. Lots and lots of e-mails and phone calls later we still haven’t gotten any answers and they just keep play dumb. The only document they kept sending us was that of another colleague where the dates are all messed up; dates when we weren’t even there. We will obviously never see that refund and we will not stay at that hotel, nor recommend it to anyone ever.
- Also Known As:
- Park & Suites Prestige Paris Hotel Paris
- Park & Suites Prestige Paris Hotel
- Park And Suites Prestige Paris
- Home Business Grande Bibliotheque Paris
- Official Description (provided by the hotel):
- Our aparthotel designed by the architect Michel Macary, offers 113 apartment suites over 8 floors, from classic rooms to privilege duplex suites. Every suite is equipped with superb facilities for your comfort and pleasure. Your apartment becomes a real place to enjoy living in a city. ... more less
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