Recently reopened after a refurbishment/modernisation. Fantastic location. Promised a 4* but is it not in the same league as the St James and Albany or Hotel Costes which are just around the corner. Staff are very nice but inexperienced in 4 star customer expectations/service, uniforms shabby. There is no eye for detail. Room very small and simple. No full length mirrors anywhere! The shower is a disaster - whoever chose them never tried them. Water EVERYWHERE. Bed wonderful, linen crisp. Housekeeping clean but didn't replenish towels or 4* basics like soap and amenity kit. The room charge is very high so beware it's nice and fresh but at a price.More
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