Ok, let me start off by saying that this is not a terrible hotel. But, the super-positive reviews on this site are very very questionable. I stayed at this hotel for 5 days in April.
Arrival: I arrived and they gave me the key to a room that someone was already in! Then they wanted me to stay 2 nights at another one of their hotels. Not good enough! They eventually gave me another room, which was the same price level as the one I booked.
Room: I had a room with a spa. But saw all other rooms. (they gave me keys to other rooms to look at when the room they wanted to give me was already occupied) All room were very average. Not much differnce between them, except for the bathroom - some with spa, some with a bath with jets, some with hydro-shower. The rooms have floorboards, with tiles in the bathroom. No curtain around the bath/shower.
Problems: I am very casual, but even I was frustrated at the lack of professionalism of this hotel. No pillowslips on the spare pillows. Only one bathrobe. The bin disappearred on Day 3. Did not change towels when they were on the floor. The fridge had food from the last occupier in it. The door was very very thin and I could here the alarm in the morning from an adjacent room. Oh, and only French tv, no English channels.
Location: Yes, a good location. In between the Arc and the Tower. Great cafes and bars within 100metres.
Staff: Helpful. Some more than others. I am sure that the management will read this and they will know who is more helpful - they know who they are.
Would I stay here again? Absolutely not. They clearly don't want return business and they are taking advantage of one-off tourists.
Three points that I would like to make (any Trip Advisor member who has stayed here, please fee free to disagree):
1. Look at the positive reviews, like I have just done and they are all done by people who joined to Trip Advisor and their last visit was on the same day.
2. Also, the majority of the good reviews have everying at "5 out of 5". How many hotels on this site get EVERYTHING at the top score???? Take a look at the Top 5 rated hotels in Paris. Even those members who rate a Hotel with a 5, might see that one area should be rated a 4 or 3. But not Kleber, when someone rates a 5, all areas are a 5.
3. Quite a few of those high ratings are supposedly from the USA, and I would say that those travelling from the USA are more likely than others to not put up with anything substandard, but their reviews are positively glowing.
I would strongly recommend you ignore anything that is 5 out of 5 aand take more not of the "balanced" reviews.
BTW, the jacuzzi (spa bath) is only a normal bath with jets in it. Nothing THAT special.
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